Who's had there Traktor 2 email?
Who's had there Traktor 2 email? Posted on: 30.03.2011 by Roy Houn Seen as tho Karlos has put that thread up about the update and emails are going out, curious to has had their's yet? | |
| Franchesca Mcclarren 03.05.2011 | I called customer support and they said to wait 2 weeks before calling. So for all those new S4 owners, you should get your voucher within 2 weeks. If not, call. |
| Phoebe Balon 03.05.2011 | Thanks!! Then I'll do that too |
| Tatum Ansaldo 03.05.2011 | it's when you ask them for support by email, they give you a 'ticket number' so they can easily find your notes each time they talk to you. |
| Phoebe Balon 03.05.2011 | Can anyone explain me what is that "NI Support ticket"? I've never heard of it. Thanks!! |
| Arielle Labarca 03.05.2011 | all i have to say is that i was not too impressed about not receiving my voucher on the day of the release but simply waited for one to be sent.....well after about a week without one i sent NI a support ticket stating the situation and not two days later i had a response with my voucher they said it was sent with the rest of them but must have been lost in spam....i checked it but hey at that point it didnt matter, because they sent me the voucher again... All GOOD |
| Francina Decosse 03.05.2011 | I feel that NI's customer service is massively understaffed since the 50% off last year followed by the S4 release and lastly the Traktor 2 release. It'll be hard for them to catch up with the hiring to match the expanded customer base. this statement is based on common sense only. I don't know what's the actual situation in the NI's office, of course. |
| Franchesca Mcclarren 03.05.2011 | I have opened a ticket, called and just posted on the community
because it's been 4 days since I registered by S4. This is my first foray into Native Instruments. I'm switching from Serato to Traktor and so far I'm unimpressed with their customer service and lack of communication. I hope this isn't the trend with them. Even when I call their registration customer support line I get a message that all agents are busy and to call back later. Not even an option to stay on hold until next available agent. Is this normal for NI? |
| Phoebe Balon 02.05.2011 | Nope, I'll wait 2 more business days since I registered on saturday evening . I guess if I don't get anything til wednesday I'll call to get support. Thanks! |
| Leeanna Ayla 02.05.2011 | I've heard 48 hours, but I'm not sure. Have started a support ticket with NI? |
| Phoebe Balon 02.05.2011 | I just got m S4 controller last week, I registered my software but I haven't received anything. How long does it take to get into the email? |
| Oswaldo Adin 14.04.2011 | I got it at midevening April 1 |
| Christel Milito 09.04.2011 | still getting the limited to certain groups - have the ticket open for more than a week |
| Boyce Engbrecht 06.04.2011 | got mine too! |
| Random X 06.04.2011 | Same here... Though, I believe they will close it down themselves. |
| Donovan Mandy 05.04.2011 | Finally got mine! Is there a way to close a support ticket? |
| Random X 05.04.2011 |
Originally Posted by JesC
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| Cristian Carmona 04.04.2011 | i got mine today, lets hope its for TSP2. |
| Matthew Yanagisawa 04.04.2011 | Still no voucher... I'll fire them an email ASAP |
| Willian Thilmany 03.04.2011 | I bought my S4 2 days ago haha, and got the email yesterday, Just luck of the draw i guess. |
| Candy Vardy 03.04.2011 | I guess I must be one of the lucky ones. I received my update voucher and serial # on the 30th. The only problem I'm having is downloading the actual thing! My internet connection isn't the greatest where I am, and it keeps crashing around the 100 MB mark. I dunno how long its gonna take to finish this 522 MB update! |
| Boyce Engbrecht 03.04.2011 | still no email here either. |
| Nedra Fresneda 03.04.2011 | Guys, keep in mind they don't work on weekends. I'm waiting for them to upgrade my license to scratch (got a regular one by mistake). There were issues at first with the S4 upgrade that had them working till 1AM (Berlin time). Ask in a civilized manner and you will be treated in the same way. PS: They might have split the mailing list to ease some of the server load, just a thought. |
| Francina Decosse 03.04.2011 | definitely ask customer services. You need to get the T(S)P2 voucher and they will gladly send it ASAP. In fact, the majority of S4 owners got it on the first day. Me and many others received the vouchers at around 5-7PM GMT. It's probably just a technical shortcoming, which they've experienced and it will definitely get solved ASAP. Give it sometime for NI CS to process the request, i'm sure they are overwhelmed with a lot of tickets. |
| Columbus Fabbo 02.04.2011 | I would like to be understanding about this, but in my opinion existing owners of the S4 should be getting their email vouchers first. We have already invested in a new product and deserve the software that is being sold with new S4's. Of course, though, NI will put preference on new customers because they already have our money and new customers are adding money to their wallets. It's business, I'd do it too. What's you guys' suggestions? Email customer support? Wait? Fetal position and cry? S4 owner, no email received, have checked spam... |
| Cristian Carmona 02.04.2011 |
Originally Posted by loop
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| Francina Decosse 02.04.2011 | Quenepas, are you checking your SPAM inbox (assuming you have one)? just a thought ... |
| Cristian Carmona 02.04.2011 |
Originally Posted by Tekki
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| Random X 03.04.2011 | As much as that people that are really stoked about their new releases, you'd have people hating on the same level within the same company. (Everyday experience here) |
| Donovan Mandy 02.04.2011 |
Originally Posted by Quenepas
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| Matthew Yanagisawa 02.04.2011 | So if you didnt got the email voucher... looks like you will need to write NI right? Any1 has a template to sound really pissed and complain about service but sounding classy at the same time? |
| Leeanna Ayla 02.04.2011 |
Originally Posted by staffordjd
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| Bok Frydendall 02.04.2011 | Got mine....watch out for your cue points!!! they may have shifted or re#'ed themselves. |
| Matthew Yanagisawa 01.04.2011 | April 1st is over and no email voucher.... NI you have failed. |
| Pansy Shiveley 01.04.2011 | Got an email yesterday, but I'm not sure what to believe of it...
Dear Sir or Madam,
Please find the invoice for your order xxxxxxxxx enclosed. If your order included a download, the download link was already sent to you in a separate email. Otherwise your order has been shipped to the following address: It just leaves me wondering what the point is in pre-ordering: you pay first, and get your product last. Huh? |
| Arielle Labarca 01.04.2011 | Yea, S4 user here, Still no email. a little disappointed considering some are in others out. just wish an email would come through. |
| Matthew Yanagisawa 01.04.2011 | S4 user; Still no email... D/L the demo version thou... and still the SC is trying to update... crazyness |
| Donovan Mandy 01.04.2011 | Nope, same here |
| Boyce Engbrecht 01.04.2011 | Still no email! |
| Donovan Mandy 31.03.2011 | Still haven't got my email. Will wait for tomorrow and see if it comes then I guess, otherwise I might be sending an email to NI support... |
| Willian Thilmany 31.03.2011 |
Originally Posted by padi_04
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