How your traktor Z2 looks after 2 weeks of practicing (aprox 30 hours of use)

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How your traktor Z2 looks after 2 weeks of practicing (aprox 30 hours of use)
Posted on: 22.01.2013 by Mitsuko Hamade
image_1358892875121535.jpg


yeah
i am having this problem, after about 2 weeks of practicing (volume faders were gone after 2 hours)
white letters under every knob (filter,low,...) are mostly down so soon i will have only blank black desk with knobs


do you also have this problem or is it just me and i should go to the store and let them to replace it ?
Shan Bauerly
24.01.2013		Thanks, Patch. Don't forget about the sheep reference.
Brunilda Kora
24.01.2013
Originally Posted by Kooper1980
Originally Posted by HigherFi
My toddler has my old Fisher-Price "See n Say" from the 1970's... all the graphics are in tact. "a sheep says... BAAAA-AAA"

Jus sayin.
Not sure what your point is. Maybe you should just say it a little clearer.
I believe what he's saying (stay with me, here) is that something that was built in the 70's still has all of the graphics intact, despite being played with by the OP in the 70's, and now by his toddler.

OR - build quality was better in the 70's was better for a Fisher Price TOY than it is for NI (ahem) PRO Audio gear in the 10's...
Evia Nitch
24.01.2013		I'm in consumer product design. Quantifying, specifying, controlling and testing of these things is HARD. What do you put on the specification to your faceplate supplier? A Z2 is not selling in the millions, so there's a limit to the testing and checking you can do as you need to sell it for a reasonable price (or in this case, at a price that will give you the best margin and you can still get away with).

Things like this happen and are a DISASTER if you are in R&D. You can't specify and design to perfection. You have only this much time and money to spend and at one point you need to sell and earn money.

If NI is anything like where I work. They hope AS MUCH as possible faceplates are returned, so they can send a new one and maybe a voucher or gadget to win the customer over again.

It's very likely that the faceplate manufacturer will pay most of the cost.

What bothers me more about th OP, is that the volume faders broke after 2 hours!
Kristofer Krauel
23.01.2013
Originally Posted by HigherFi
My toddler has my old Fisher-Price "See n Say" from the 1970's... all the graphics are in tact. "a sheep says... BAAAA-AAA"

Jus sayin.
Not sure what your point is. Maybe you should just say it a little clearer.

Originally Posted by Jester
Man, this a big fail on NI's part. Hope they get this sorted asap.
Same here. I'm a big fan of NI gear and dont want this to feed the usual NI quality hatred.
Latoria Kavulich
23.01.2013		Man, this a big fail on NI's part. Hope they get this sorted asap.
Shan Bauerly
23.01.2013
Originally Posted by kooper1980
Its not a problem because as Sarasin says we all know a crossfader from an EQ pot. BUT, NI have still messed up. The fact that the faceplate is replaceable has nothing to do with this issue. Why would they make a product that is inferior and needs changing regularly? they wouldn't. The faceplate is changeable for one reason.... customisation. This mixer (unofficially) is NI's way of showing that they can make serious hardware. There are people all over the internet who hate on the S2/S4's build quality - unwarranted in my opinion but its there - and this mixer is supposed to remove that ill feeling. Having something as simple as this go wrong is a HUGE oversight IMO.
My toddler has my old Fisher-Price "See n Say" from the 1970's... all the graphics are in tact. "a sheep says... BAAAA-AAA"

Jus sayin.
Brunilda Kora
23.01.2013		I'msure NI will just put a transparent 3M layer over the existing faceplates. It'll cost them very little to do that.

Don't expect them to re-design them wit harder wearing paint.
Kiyoko Wellisch
23.01.2013		The fact it had a glossy face plate at all put me off it, I have a hard enough time keeping my matte mixer free of dust and smudges :P
Joya Heiberg
23.01.2013		totally killed my hunger for a z2.
Kristofer Krauel
23.01.2013
Originally Posted by MrPopinjay
The point is they should have to replace any, it's a problem for them. If you launch a new flagship product and within weeks you're having to offer free repairs your launch isn't as successful as you wanted it to be.

I'd be worried about people losing faith in NI's products or at least this batch of Z2s.
Totally agree with you. The issue for NI is that if this really is their flagship product they wont want some "cosmetic" issue dragging down the perceived overall quality of the product. Minor or not its a silly thing to go wrong.
Kiyoko Wellisch
23.01.2013		The point is they should have to replace any, it's a problem for them. If you launch a new flagship product and within weeks you're having to offer free repairs your launch isn't as successful as you wanted it to be.

I'd be worried about people losing faith in NI's products or at least this batch of Z2s.
Leeanna Ayla
23.01.2013
Originally Posted by Patch
Are they?
I imagine a lot of the users don't put their Z2 through it's paces like the OP has. Maybe NI has considered this, and that is why they ARE willing to replace the faceplates free of charge?
Normally I would agree with you, but mine looks pretty bad and I don't come close to anything that you would expect to make the paint chip or peel.
Brunilda Kora
23.01.2013
NI are having to pay to replace a lot of face plates out of their own pocket?
Are they? I'm not so sure. How many of the users that have bought these will REALLY use them, flat out, like the OP?

I imagine a lot of the users don't put their Z2 through it's paces like the OP has. Maybe NI has considered this, and that is why they ARE willing to replace the faceplates free of charge?

Because the number of users that WILL wreck their faceplate and claim for new ones MAY be pretty low compared to the number of units sold.

We should kick up a HUGE stink about this. It's the only way we'll get the major manufacturers to start building STUFF THAT LASTS. Good, tough, METAL GEAR!
Werner Bile
23.01.2013
Originally Posted by kooper1980
Its not a problem because as Sarasin says we all know a crossfader from an EQ pot. BUT, NI have still messed up. The fact that the faceplate is replaceable has nothing to do with this issue. Why would they make a product that is inferior and needs changing regularly? they wouldn't. The faceplate is changeable for one reason.... customisation. This mixer (unofficially) is NI's way of showing that they can make serious hardware. There are people all over the internet who hate on the S2/S4's build quality - unwarranted in my opinion but its there - and this mixer is supposed to remove that ill feeling. Having something as simple as this go wrong is a HUGE oversight IMO.
In the grand scheme of things a purely cosmetic problem is hardly the end of the world and doesn't make me like my Z2 any less. However, you're right that it's a bigger problem for NI because of the effect it will have on the perception of their quality control. I've never even seen an s2/4 in person, so I have no idea if the poor quality reputation they have with some people is deserved or not, but I have no complaints wrt the Z2 or Maschine. It's surprising that NI would miss something like this, especially since you can see it even on their demo models in some of the promo videos.
Kiyoko Wellisch
23.01.2013
Originally Posted by botstein
Nah - I don't view this as a serious problem in the least. NI is replacing them, as others have mentioned, anyway.

My Z2 is missing a lot of the paint under the crossfader, especially on the the right side (I favour the left turntable and don't reverse the crossfader), but most of it was lost - as I've said elsewhere, but I don't remember where - when I let another, much better, turntablist cut on it.
NI are having to pay to replace a lot of face plates out of their own pocket? I assure you they are going to see it as a major problem :P
Kristofer Krauel
23.01.2013
Originally Posted by botstein
Nah - I don't view this as a serious problem in the least. NI is replacing them, as others have mentioned, anyway.
Its not a problem because as Sarasin says we all know a crossfader from an EQ pot. BUT, NI have still messed up. The fact that the faceplate is replaceable has nothing to do with this issue. Why would they make a product that is inferior and needs changing regularly? they wouldn't. The faceplate is changeable for one reason.... customisation. This mixer (unofficially) is NI's way of showing that they can make serious hardware. There are people all over the internet who hate on the S2/S4's build quality - unwarranted in my opinion but its there - and this mixer is supposed to remove that ill feeling. Having something as simple as this go wrong is a HUGE oversight IMO.
Lilliana Perris
23.01.2013		Err....I can understand that you paid for this device and obviously want it to be worth the cost and be of value.

However, surely you know where everything is fader wise?

Its not like I need the markings under my fader.

But as mentioned....2 weeks in....and you paid for it, so I guess you entitled to bitch a bit.

NI replacing them...so at least there is that.
Ervin Calvery
22.01.2013
Originally Posted by kooper1980
If that is truly after only 2 weeks then its totally shocking!! NI have seriously messed up there.
Nah - I don't view this as a serious problem in the least. NI is replacing them, as others have mentioned, anyway.

My Z2 is missing a lot of the paint under the crossfader, especially on the the right side (I favour the left turntable and don't reverse the crossfader), but most of it was lost - as I've said elsewhere, but I don't remember where - when I let another, much better, turntablist cut on it.
Harley Zitka
22.01.2013
Originally Posted by fokaisnake
I guess this is why they made the Z2 with interchangeable plates.
They made it with interchangeable plates so that it's (1) easier to swap out faders, and (2) so that you can customize them like the Maschine.
Nevada Edgette
22.01.2013		I guess this is why they made the Z2 with interchangeable plates.
Harley Zitka
22.01.2013		They are fixing it at no cost. Should have the new faceplates in stock soon.
Kristofer Krauel
22.01.2013		If that is truly after only 2 weeks then its totally shocking!! NI have seriously messed up there.
Kiyoko Wellisch
22.01.2013		Wow, that's shockingly bad...
Werner Bile
22.01.2013		Open a support ticket with Native Instruments. They're aware of the problem and have said they'll replace the faceplates (which luckily enough are just attached magnetically) when they have improved ones in stock.

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