Reply to vci 400 jogwheel problems

I just unboxed my vci a couple of minutes ago and noticed that one of the jogs turns red when i touch it and then turns back to blue. The right jog however, is not responding to touch at all. I adjusted the sensitivity on both platters and still cant get the right jogwheel to turn red when i touch it. Do i have to mess with the mapping to get this to work. Also the right jog isnt in scratch mode right now, all it does is slow and speed up the song. Ive seen some other videos where people have problems with the jog and the LED changing color but no one has gotten a real answer. Im using the virtual dj LE software right now idk if that has something to do with it but any help and suggestions woul dbe great thanks guys.