Reply to Password Reset Not Working

Trying to download new Traktor mappings. I can't login using my typical email address. When I ask for a reset, it says I'll get instructions shortly. I tried it a half dozen times today. Still no email. I tried creating a new user (the one I'm using right now), and still can't login to download mappings. Got a gig toevening and want to use my new Traktor 2.5. HELP!