Reply to Jogwheel problem with the VCI 400 need help!

I just unboxed my vci a couple of minutes ago and noticed that one of the jogs turns red when i touch it and then turns back to blue. The right jog however, is not responding to touch at all. I adjusted the sensitivity on both platters and still cant get the right jogwheel to turn red when i touch it.I heard it only turns color when vinyl mode is on but, even with vinyl on the right refuses to do anything. Do i have to mess with the mapping to get this to work. Also the right jog isnt in scratch mode right now, all it does is slow and speed up the song. Ive seen some other videos where people have problems with the jog and the LED changing color but no one has gotten a real answer. Is there something I could try in VDJ home edition with the settings maybe? Im using the virtual dj LE software right now idk if that has something to do with it but any help and suggestions would be great thanks guys. Is there something I could try in VDJ home edition with the settings maybe?