Reply to non SE edition vci-400 jogs do not turn red when pressure is applied

After some research on the problem I made sure the most current firmware was installed and that traktor was properly updated. I even installed older firmware to see if that would work. No matter what I did (yes i fiddled with the touch sensitivity knobs as well) both the left and right jog will not turn red when I apply pressure. Without voiding my warranty does anyone have any ideas? Vestax support recommended that I return the vci and that it is defective. But, as I have some events coming up, I would rather fix this myself if possible.

Thank you in advance.