Help Needed with Denon MC3000 controller and Windows XP Sp3.....

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Help Needed with Denon MC3000 controller and Windows XP Sp3.....
Posted on: 14.03.2013 by Theodora Softic
Ok as the title suggest I'm having problems and can't get my head around the problem and I was hoping that one of you guys could help me out before I loose all my hair...lol

Yesterday I recieved my new MC3000 controller and was really excited to get it up and running as my old controller died at the weekend.

So I installed the latest Denon Asio Driver 2.2.2 and also Updated the firmware to the latest version V1005. I have Traktor 2.6 Installed on my PC so I never Installed the enclosed LE software. I set up my audio routing etc and followed the wizard instructions for importing the Tsi, as far as I know thats all I need to do.

So heres my problem, when I switch on the controller it does it's light blinking as normal at startup but that's all it does, None of the controls of the 3000 are moving anything in the software, there appears to be no midi signal being sent The CTRL panel on top of Traktor is not illuminating as it should to show midi command being sent to software. I have tried with every Tsi there is for the 3000 believeing maybe it was a bad Tsi but I get the same from everyone of them. Now I know XP is old but it's what I have at the moment and Denon say it can run on my system XP with SP3, I really hope one of you guys can help me out as I'm not getting much info from other community s (Native Instruments & Denon),

I can control Traktor with the keyboard so it's a controller problem i recon not software.

I really hope someone can help me, If not I need to send the unit back to Germany and thats a pain
Isa Erik
14.03.2013
Originally Posted by steve 4130
Sorted

I removed logitech software and everything is now working

Mate I can't thank you enough, If you ever come to Mallorca I owe you several cold beers.

Makar1 You are tha man !!!!!!!
Originally Posted by SlayForMoney
what laptop are you using? optimized? disabled all other midi stuff (webcam etc)?
read, read....
Theodora Softic
15.03.2013
P1000254.jpgP1000253.jpg
Theodora Softic
15.03.2013
Originally Posted by makar1
Have you tried disabling power saving for your USB ports yet btw?
I don't have power saving activated on my PC.

I have downloaded and Installed Midiox but not sure what to do now, sorry for being a noob.

any chance I could bother you for some advice as to what i need to do now?
Theodora Softic
15.03.2013
Originally Posted by makar1
If there are no ports available the problem is likely not with Traktor. Windows is not registering the MC3000 as a MIDI device, which could be a problem with XP or the controller itself.

You could try downloading MIDIOX just to verify whether or not the controller is sending any MIDI at all.
I'll try that now and see what it says, Thanks Makar1
Theodora Softic
14.03.2013
Originally Posted by makar1
Do you see any In or Out ports available?

In Port only has n/a
Out port has None, All Ports or Sint.SW tabla de (Spanish Laptop)

out port I always have as All Ports, don't know why there is nothing for In Port.
Theodora Softic
14.03.2013
Originally Posted by robdquick
you can change those values to MC3000. Or at least you should be able to. If MC3000 doesn't show up in that list then something else is wrong, and the controller isn't being recognised by Traktor.

This appears to be my problem it's not recognised by Traktor but i don't understand why.

n7a at the In Port only has that option, can't change it.
Theodora Softic
14.03.2013
Originally Posted by thisisian
This is from memory so i may have some of the terms wrong (not in front of my DJ lappy at the moment), but I remember I had similar problems with my DNMC6000

Go into Traktor / Preferences / Controller Manager.

Make sure you've got a midi in & out selected

Yeah my 3000 does that too, when I press shift + browse the 2x Cue1 lights up and the book says that is how it should be.
Theodora Softic
14.03.2013
I understood built in web cam for some reason, and as mine is not never gave it a second thought, cheers guys I'm glad i never lost it this afternoon and tossed it out the window.....haha
Alphonso Deitchman
14.03.2013
The problem isn't due to the webcam itself; it's the USB drivers that are installed with it.

I wouldn't have expected someone to pick up on the solution from your hint, especially as you seemed to include it in "midi stuff".
Isa Erik
14.03.2013
Originally Posted by steve 4130
Sorted

I removed logitech software and everything is now working

Mate I can't thank you enough, If you ever come to Mallorca I owe you several cold beers.

Makar1 You are tha man !!!!!!!
Originally Posted by SlayForMoney
what laptop are you using? optimized? disabled all other midi stuff (webcam etc)?
read, read....
Alphonso Deitchman
14.03.2013
Didn't expect that to work haha! But I'm glad it's fixed
Theodora Softic
14.03.2013
Sorted

I removed logitech software and everything is now working

Mate I can't thank you enough, If you ever come to Mallorca I owe you several cold beers.

Makar1 You are tha man !!!!!!!
Theodora Softic
14.03.2013
I have 2 usb ports, 1 for controller and other for external HD.

I will uninstall Logitech web cam and see if that helps.
Alphonso Deitchman
14.03.2013
Ok, do you have any other USB devices that you use with the laptop?

Could be similar to this problem:
http://www.vyzor.com/support/viewtopic.php?f=45&t=186
Theodora Softic
14.03.2013
I have just been and checked, all usb energy saving is switched off for all.
Alphonso Deitchman
15.03.2013
No MIDI devices detected in MIDIOX, you might want to give the USB power saving fix a try?
Theodora Softic
15.03.2013
P1000254.jpgP1000253.jpg
Alphonso Deitchman
15.03.2013
Here's another solution that worked for someone using MIDI on XP (option A about power saving):
http://www.tomshardware.co.uk/community /...-midi-keyboard

If you press the blue socket circle button in MIDIOX, what devices do you see? Maybe post a screenshot?

Theodora Softic
15.03.2013
Originally Posted by makar1
Have you tried disabling power saving for your USB ports yet btw?
I don't have power saving activated on my PC.

I have downloaded and Installed Midiox but not sure what to do now, sorry for being a noob.

any chance I could bother you for some advice as to what i need to do now?
Alphonso Deitchman
15.03.2013
Have you tried disabling power saving for your USB ports yet btw?
Theodora Softic
15.03.2013
Originally Posted by makar1
If there are no ports available the problem is likely not with Traktor. Windows is not registering the MC3000 as a MIDI device, which could be a problem with XP or the controller itself.

You could try downloading MIDIOX just to verify whether or not the controller is sending any MIDI at all.
I'll try that now and see what it says, Thanks Makar1
Alphonso Deitchman
14.03.2013
If there are no ports available the problem is likely not with Traktor. Windows is not registering the MC3000 as a MIDI device, which could be a problem with XP or the controller itself.

You could try downloading MIDIOX just to verify whether or not the controller is sending any MIDI at all.
Theodora Softic
14.03.2013
Originally Posted by makar1
Do you see any In or Out ports available?

In Port only has n/a
Out port has None, All Ports or Sint.SW tabla de (Spanish Laptop)

out port I always have as All Ports, don't know why there is nothing for In Port.
Theodora Softic
14.03.2013
Originally Posted by robdquick
you can change those values to MC3000. Or at least you should be able to. If MC3000 doesn't show up in that list then something else is wrong, and the controller isn't being recognised by Traktor.

This appears to be my problem it's not recognised by Traktor but i don't understand why.

n7a at the In Port only has that option, can't change it.
Alphonso Deitchman
14.03.2013
Do you see any In or Out ports available?
Theodora Softic
14.03.2013
Originally Posted by thisisian
This is from memory so i may have some of the terms wrong (not in front of my DJ lappy at the moment), but I remember I had similar problems with my DNMC6000

Go into Traktor / Preferences / Controller Manager.

Make sure you've got a midi in & out selected

Yeah my 3000 does that too, when I press shift + browse the 2x Cue1 lights up and the book says that is how it should be.
Cassie Sangermano
14.03.2013
you can change those values to MC3000. Or at least you should be able to. If MC3000 doesn't show up in that list then something else is wrong, and the controller isn't being recognised by Traktor.
Theodora Softic
14.03.2013
For some weird reason no matter what Tsi I use it has ..... In Port - n/a Out Port - All Ports

This is wrong isn't it ?
Cassie Sangermano
14.03.2013
Also (as said by slvrdragon50 above) make sure its set to the right midi channel.

On my mc6000, i can change channels by holding down shift and pressing one of the 4 little buttons underneath the track browse encoder in the middle. Have a look in the manual, yours is probably similar. Should probably be midi channels 1-4.
Latia Sotak
14.03.2013
This is from memory so i may have some of the terms wrong (not in front of my DJ lappy at the moment), but I remember I had similar problems with my DNMC6000

Go into Traktor / Preferences / Controller Manager.

Make sure you've got a midi in & out selected
Theodora Softic
14.03.2013
I have it set as Ch1 & 2 set to master and ch 3 & 4 set to cue as stated in the instruction manual.
Gaynell Rydberg
14.03.2013
I know the quick start wizard for Traktor worked for me when I was setting up my MC3000.

The other possibility is that your channels for MIDI are set up incorrectly (using chn 5-8 instead of 1-4 for example)

I'm not at home, so I can't comment as to how to check that, but I do remember reading it over on Denon DJ.
Theodora Softic
14.03.2013
Ok I have also just noticed that the connection Icon on top of Traktor is Orange NOT Blue as it should be if everything was ok. I have tried another usb cable to see if that was a problem, tried different usb slots and I get the same result every time

Anybody shed some light on this for me PLEASE...........
Theodora Softic
14.03.2013
I'm using a Sony Vaio 1.7 ghz with XP & Sp3 with 2 gig Ram.

I know its an old system but everything was working with my old controller.
Isa Erik
14.03.2013
what laptop are you using? optimized? disabled all other midi stuff (webcam etc)?

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