Reply to Native Instruments won't answer to my Ticket

Native Instruments won't answer to my Ticket
Hey. I have the same problem as many others. My Traktor Kontrol S4:s volume faders are moving by themself. I've sent maybe 5 tickets to them, and now my warranty have suspended. However I sent several tickets when the warranty was still active.
I've tried to write in NI community s, but still no answer.

Maybe someone here can help me out?
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