Native Instruments won't answer to my Ticket
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Native Instruments won't answer to my Ticket Posted on: 26.08.2012 by Anamaria Cappola Hey. I have the same problem as many others. My Traktor Kontrol S4:s volume faders are moving by themself. I've sent maybe 5 tickets to them, and now my warranty have suspended. However I sent several tickets when the warranty was still active. I've tried to write in NI community s, but still no answer. Maybe someone here can help me out? | |
| Anamaria Cappola 26.08.2012 | Hey. I have the same problem as many others. My Traktor Kontrol S4:s volume faders are moving by themself. I've sent maybe 5 tickets to them, and now my warranty have suspended. However I sent several tickets when the warranty was still active. I've tried to write in NI community s, but still no answer. Maybe someone here can help me out? |
| Wilbert Kulczak 27.08.2012 | If the above doesn't work, try posting a thread in the following community
on their site itself. Include the Ticket number in the thread title. Thankfully I didn't have to resort to that, but I've seen success for others. http://www.native-instruments.com/fo...play.php?f=105 My s4 is currently with NI in LA for the same issue. They were very responsive at first, but I had to send a few reminder emails before I finally got a response that everything had been processed and they were sending me a shipping label. Hope it all works out for you. edit: saw you already tried posting in the NI community s, maybe try again with the ticket number in the thread title? |
| Sparkle Faldyn 27.08.2012 | And if that doesn't work try kidnapping one of the CEO's children. Sorted out my driver troubles at least. |
| Nedra Fresneda 26.08.2012 | Try calling them. |
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