Reply to ssl w/denon hc1000s

howdy. i know this is mainly a traktor community but as i have not been getting much help anywhere else i thought i might try here as well. i am using ssl with a denon hc1000s controller. i would like to make a copy of page 1 of the mappings and change a couple of buttons but cannot seem to do this as ssl wont let me map the shift key+another key while mapping. can anyone please point me in the right direction? maybe it takes completely remapping the controller with 3rd party software...i dont know. its kind of weird since it does not seem to be straight midi mapping. thanks for any help.