Reply to VCI-300 Problem

Hello,

I have had my VCI-300 for a while now and it's been working great, without any problems.

But since a couple days, the right jogwheel doesn't work. There's really no reason to explain the sudden malfunction of it..

When I plug the VCI in, both platters are blue, as usual. But at soon as I touch the right one one, it stays red.

So I tried this:

http://www.youtube.com/watch?v=EhRRZs7FXU0

But I couldn't really tighten the 3 bolts inside, and even though I did a bit, it didn't fix the problem.

Then I tried to Increase\Decrease the Touch Sensor Level on the back. Still not working.

Here's a short video I made to make it clearer.

http://www.youtube.com/watch?v=vT75p1dK0HE

As you can see, when I remove the right platter, it works perfectly when touching the gold platter inside, which is a bit weird..

So I was wondering if anyone had a solution for this.

Thanks