Reply to Denon Dn Sc2000

recently bought a sc2000 but im having trouble with it.
im not sure if its the harware, my software (Traktor) or the tsi file i got from the denon site.
Basically the deck change button, pitch slider, cue and play pause work fine. the track select knob if also fine. but the platter only works with deck b, when deck a is selected it seems to control the first effect on effect deck 1. the hot cue buttons dont seem to work at all, though the LED's light up and it is sending a midi signal, the little icon at the top of the traktor screen lights up. the effects controls dont work, but are also sending a signal, same with filter.

If anyone has any advise id be happy to hear from them, hopefully i just cocked up the setting up of the controler..