Reply to Tempo fader & jog problems

Hi guys,

Just received my new vci-400 ege, and having some problems the right jog doesnt seem to be touch sensitive.
It only responds 2 one halve of the jog and the toplayer seems to be somewhat crooked.

The other problem im having is the tempo faders only go 1,4% up or down. This one is probaply because of some traktor setting or something.

Can anyone help me out driving myself nuts here, tried calling djtt support line but I get the answering machine everytime