Reply to Crossfader Issue

Im having a big issue with my VCI-100SE, my crossfader only works about 15% at each edge. To better understand this, when I move, physically, my crossfader Traktor Pro and/or Traktor 3 will only detect the movement within 15% of either edge.

Crossfader Representation
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Only on the the edges will both programs detect movement
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I have tried reinstalling them and resetting the settings and still no success, anybody suggestions. If I have an actual hardware defect where do I go for the repair vestax or ean?