Reply to Vci Problem

hey guys my Vci just arrived and I must say its an awesome piece of kit!! have a blast fooling around with all the stuff,but Im having a few minor problems at the moment

first one,when IM playing with the effects bank,the button Located Under FX knob D is doing crazy stuff,Instead of Turning the desired effect on,If i have fx bank 1 selected it will Turn On the left Side Blue headphone light,

If I have FX bank 2 selected it will turn my controller to juggle mode untill I let it go

and if I have loops selected it will turn on the Right side headphone light


second problem is with my pitch faders
when i start traktor I have the pitch set in the middle,if i pull the pitch all the way down it will go down once then,when i pull it back to the middle and go up,it will only go halfway up,then halfway down...sometimes it wont even pass the middle point and just go half way down
But I can use the mouse to move it all the way up and down perfectly


Ive tried Reloading the tsi and nothing changed,is this a traktor settings problem??? or a problem with the new tsi??? or is my controller a dud??

any help would be muchly appreciated