Reply to Return my vci-100!

Hey guys i would like to return my vci100SE, i purchased it about a year ago.
I havent been to happy with the product as one of the headphone cue lights went dead on me. when i asked about it in support i got soldering instructions.
Doesnt make sense to me, usually when i buy a product and it breaks down im told to send it in for repairs not make the repair myself. Now the mapping isnt working right and ive tried everything. If possible i would like to trade it in for the NI S4 with headphone package and the flight case. I will cover the difference.

Thank you
Vin Savage