Reply to Jogwheels not responding on VCI-100 Arcade

Hey guys, so I got my VCI-100 Arcade edition just last week, and already I'm having a problem. When I turn it on, the Jogwheels are illuminated in red (not blue), as if the touch sensor is stuck in a constant state of being touched. They aren't responding to when I actually touch them tho, regardless of if they're in scratch mode or fader fx mode...Also, when I hit the scratch button on either deck, it stops the track thats playing on it's respective deck...What's going on? Please help!!