Reply to Help!!!! firmware 1.4 upgrade not working

Hi, I'm in the middle of trying to update my firmware to 1.4, I've loaded the program, I've followed the video everything goes well , I get to the page where you type in 24 for the chrystal speed, that's fine - so I click next, then next again where the interface page to select the firmware is suppose to appear but it doesn't - instead I get a page where the only options are - to go "back" or "Finish" and that's it, no way of selecting the firmware.

HELP!! anyone know whats going on here ???

thanks in advance
IPM