Reply to Can we have a poll about satisfaction levels concerning NI and their USB3 problem.

I like many ran into the BSOD with USB3, but not recently, I reported it first over 18 months ago.

They are acting as if USB3 came out yesterday, what's worse is that they initially blamed the users, for not being able to set up their machines.

Then came a wave of ridiculous statements on how to "fix" it ..some of which just fubar'd laptops.

Now it seems their statement is "your own stupid fault for buying a new USB3 laptop, you should check the spec's", like they don't know that all new laptops are USB3.

I'm getting pretty annoyed, especially with Freshfluke who seems to want the kudos of working with NI, but refuses to actually be the bridge between user and manufacturer.

I've invested a few thousand on NI kit, some of which I can't use, unless I use an old under-powered laptop, which is is unsuitable for the load Traktor now produces.

I have suggested that they really take a look at Windows 8, as it has no problems with USB3, however I'm shot down again, rather than asked to participate in beta trails etc.

If I know about the problem, surely their professional coders would know more ...

I mean what sort of fix is crippling a brand new $2500 macbook pro's usb3 ports and forcing them to use USB2, something she attempted to tell users to do to their Windows based machines, ultimately knackering many of them.

Where do these stupid knee jerk reactions get us as users, no-where but into frustration and some sending their laptops off for repair.

I've personally had enough, the NI stuff goes on sale today. I love Traktor, but after spending all the money I have done 2 x S4,F1, X1, TP, PSP, Audio8, Audio4, various TCV's etc etc. and getting nowhere with it ... enough is enough.

The major problem is the level of support and the way that some of their moderators treat customers, I am regularly shocked at the way people like freshfluke speak to their PAYING customers ..I guess she gets it all free.

It's not just to me, I'm the one that usually chips in at the end, points out a few things, then she'll either delete the comment or close the thread.

Okay seems like I'm picking on her, but in this case she's been the worst offender, but over the years others have been the same.


I believe the only way this will improve is as users we get together and demand some real answers, timelines and FACTUAL solutions that work.


Obviously there's no point to opening this on the NI community as it will be closed or deleted, but if enough people here get together, it can be sent to their head office to show what's really going on.

regards
Mark Stewart
Jackpot Slot Machine
Barcelona/UK