not a happy bunny!! ridiculous repair times!!

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not a happy bunny!! ridiculous repair times!!
Posted on: 05.08.2012 by Golden Faubert
ello guys... i just thought i'd vent my frustration here... i made the switch to serato a few months ago and love it!! however the other evening my sl2 interface started playing up, i've noticed that the usb socket is loose causing an unstable connection... brilliant when this happens half way through a set.... anyway not an issue.. i switch to just cd's and finish the evening .

i called sennheiser uk today and they have quoted me 4 to 6 weeks repair time minimum!! this is horrendous!!!

has anyone ever taken an sl2 apart to solve a problem like this and how did you have it sorted... privately or through manufacturer??

i'm believeing just get a computer repair shop to sort it rather than wait over a month.
Golden Faubert
08.08.2012		got it sorted... cost me
Golden Faubert
06.08.2012
Originally Posted by manchild
SL2's have a 2 year warranty or even a 3 year warranty if you mailed in the warranty card. If you're in the US it's as easy as sending it in to Rane or one of their authorized service centers, out of country you have to go to your local distributor.
thats the problem, it needs to be sent back to rane, i spoke to sennheiser today... thats why its 4-6 weeks... I'm going to have it repaired, I've found a local computer repair shop that will charge me
Golden Faubert
08.08.2012		got it sorted... cost me
Golden Faubert
06.08.2012
Originally Posted by manchild
SL2's have a 2 year warranty or even a 3 year warranty if you mailed in the warranty card. If you're in the US it's as easy as sending it in to Rane or one of their authorized service centers, out of country you have to go to your local distributor.
thats the problem, it needs to be sent back to rane, i spoke to sennheiser today... thats why its 4-6 weeks... I'm going to have it repaired, I've found a local computer repair shop that will charge me
Golden Faubert
08.08.2012		got it sorted... cost me
Golden Faubert
06.08.2012
Originally Posted by manchild
SL2's have a 2 year warranty or even a 3 year warranty if you mailed in the warranty card. If you're in the US it's as easy as sending it in to Rane or one of their authorized service centers, out of country you have to go to your local distributor.
thats the problem, it needs to be sent back to rane, i spoke to sennheiser today... thats why its 4-6 weeks... I'm going to have it repaired, I've found a local computer repair shop that will charge me
Golden Faubert
08.08.2012		got it sorted... cost me
Golden Faubert
06.08.2012
Originally Posted by manchild
SL2's have a 2 year warranty or even a 3 year warranty if you mailed in the warranty card. If you're in the US it's as easy as sending it in to Rane or one of their authorized service centers, out of country you have to go to your local distributor.
thats the problem, it needs to be sent back to rane, i spoke to sennheiser today... thats why its 4-6 weeks... I'm going to have it repaired, I've found a local computer repair shop that will charge me
Golden Faubert
08.08.2012		got it sorted... cost me
Golden Faubert
06.08.2012
Originally Posted by manchild
SL2's have a 2 year warranty or even a 3 year warranty if you mailed in the warranty card. If you're in the US it's as easy as sending it in to Rane or one of their authorized service centers, out of country you have to go to your local distributor.
thats the problem, it needs to be sent back to rane, i spoke to sennheiser today... thats why its 4-6 weeks... I'm going to have it repaired, I've found a local computer repair shop that will charge me
Dori Lebahn
05.08.2012
Originally Posted by brian_johnstone
ello guys... i just thought i'd vent my frustration here... i made the switch to serato a few months ago and love it!! however the other evening my sl2 interface started playing up, i've noticed that the usb socket is loose causing an unstable connection... brilliant when this happens half way through a set.... anyway not an issue.. i switch to just cd's and finish the evening .

i called sennheiser uk today and they have quoted me 4 to 6 weeks repair time minimum!! this is horrendous!!!

has anyone ever taken an sl2 apart to solve a problem like this and how did you have it sorted... privately or through manufacturer??

i'm believeing just get a computer repair shop to sort it rather than wait over a month.
Yep it's actually quite easy, but the USB sockets are quite stubborn to remove

http://www.ebay.co.uk/itm/USB-B-PCB-...#ht_1584wt_989

You'll need a soldering iron, some solder, a solder-sucker and a bit of patience. the operation isn't a delicate one so you don't need to be a electronics ninja to do it...practice on a duff bit of gear.

the whole operation should take about 20 mins .
Golden Faubert
05.08.2012		ello guys... i just thought i'd vent my frustration here... i made the switch to serato a few months ago and love it!! however the other evening my sl2 interface started playing up, i've noticed that the usb socket is loose causing an unstable connection... brilliant when this happens half way through a set.... anyway not an issue.. i switch to just cd's and finish the evening .

i called sennheiser uk today and they have quoted me 4 to 6 weeks repair time minimum!! this is horrendous!!!

has anyone ever taken an sl2 apart to solve a problem like this and how did you have it sorted... privately or through manufacturer??

i'm believeing just get a computer repair shop to sort it rather than wait over a month.
Golden Faubert
08.08.2012		got it sorted... cost me
Addie Engbrecht
06.08.2012		I got ya. I didnt make the connection, the whole sennheiser thing threw me off. Best of luck
Golden Faubert
06.08.2012
Originally Posted by manchild
SL2's have a 2 year warranty or even a 3 year warranty if you mailed in the warranty card. If you're in the US it's as easy as sending it in to Rane or one of their authorized service centers, out of country you have to go to your local distributor.
thats the problem, it needs to be sent back to rane, i spoke to sennheiser today... thats why its 4-6 weeks... I'm going to have it repaired, I've found a local computer repair shop that will charge me
Addie Engbrecht
05.08.2012		SL2's have a 2 year warranty or even a 3 year warranty if you mailed in the warranty card. If you're in the US it's as easy as sending it in to Rane or one of their authorized service centers, out of country you have to go to your local distributor.
Nedra Fresneda
05.08.2012		I'd avoid the glue/tape solution and get it soldered properly.
Tania Somppi
05.08.2012		I'd add some desoldering braid and flux to the shopping list if you're gonna DiY.

Alternatively ......
There maybe something you can pinch or bend back into position to tighten things up again.
Another option would be to glue the USB connector or cut the connector off and solder a cable into place (and tape down the cable to stop it from stressing the connection when you setup/teardown).
Dori Lebahn
05.08.2012
Originally Posted by brian_johnstone
ello guys... i just thought i'd vent my frustration here... i made the switch to serato a few months ago and love it!! however the other evening my sl2 interface started playing up, i've noticed that the usb socket is loose causing an unstable connection... brilliant when this happens half way through a set.... anyway not an issue.. i switch to just cd's and finish the evening .

i called sennheiser uk today and they have quoted me 4 to 6 weeks repair time minimum!! this is horrendous!!!

has anyone ever taken an sl2 apart to solve a problem like this and how did you have it sorted... privately or through manufacturer??

i'm believeing just get a computer repair shop to sort it rather than wait over a month.
Yep it's actually quite easy, but the USB sockets are quite stubborn to remove

http://www.ebay.co.uk/itm/USB-B-PCB-...#ht_1584wt_989

You'll need a soldering iron, some solder, a solder-sucker and a bit of patience. the operation isn't a delicate one so you don't need to be a electronics ninja to do it...practice on a duff bit of gear.

the whole operation should take about 20 mins .
Lauretta Ehrhorn
05.08.2012		If it's a loose USB any TV electrical man would hav the skills to do the job...or you could have a go yourself if confident with a solder.

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