N.I. Is Trying To Make A Happy Customer Have A Sad

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N.I. Is Trying To Make A Happy Customer Have A Sad
Posted on: 15.10.2012 by Janell Selser
So after a year and half of enjoying my S4 we're parting ways. I bought the Scratch upgrade kit when it was first released and slowly stopped using many of it's features with the DVS like the jog wheels, so I decided to simplify and get a mixer. Enter the Denon DNX-1600 . I sold the S4 and tried to unregister the serial#. I have an extra copy of Traktor and was planning on keeping the Scratch upgrade to use with my mixer, buuuuuuut N.I. is claiming that the completely seperate Scratch upgrade kit is locked to the S4 and that they must sell together. My friend has no need for the Scratch upgrade and definately doesn't want to pay extra for it (I paid $120 for it). Explaining my situation to N.I. they claim that I have to give away the Scratch upgrade kit because it's locked to the S4 and then buy the exact same Scratch upgrade kit (another $120) to use with my new Scratch Certified mixer. I'm slightly enraged right now and I'm looking for ways around this stupidity.

Cool Story Bra, I know.
Danae Dumler
16.10.2012
Originally Posted by Tha Gooch
That's where I left off with them in the 10 emails that have gone back and forth. I politely asked for a number to call to speak to their superior to see if something can be worked out and I got no response.
Yeah Germany's a socialist country so everyone's equal, there are no superiors.
Janell Selser
17.10.2012
Originally Posted by SpeshulEd
This is what I would do. I might even tell NI I'm doing this and rub it in a bit. Honestly, if you're not getting the response you want, ask to talk to their superior...enough complaining to the right person and it's pretty easy to get what you want.
That's where I left off with them in the 10 emails that have gone back and forth. I politely asked for a number to call to speak to their superior to see if something can be worked out and I got no response.
Joselyn Supina
16.10.2012
Originally Posted by souldancer
As your friend has no use for the upgrade, just tell NI you sold your f1 with traktor key to your friend. problem solved you keep the f1 it's just not in your name anymore and sell him the s4 and he can use the f1 key for traktor and you keep your traktor with upgrade. He has no use to register the s4 under his name, the warranty is already gone.
This is what I would do. I might even tell NI I'm doing this and rub it in a bit. Honestly, if you're not getting the response you want, ask to talk to their superior...enough complaining to the right person and it's pretty easy to get what you want.
Janell Selser
16.10.2012
Originally Posted by photojojo
I sold my S4 and kept the software Scratch upgrade and all. I later sold my 1600 and Scratch went with it. They gave me some flack at first, but later released the scratch upgrade because I paid for it separately and after it was sold as an upgrade kit for any scratch certified interface. I'm still using that Scratch version btw, but if I ever needed to reinstall i would have to go back to Pro since the serial isn't in my name anymore.
It looks like I'm following in your hardware footsteps. So what's in my future? What did you replace the 1600 with?
Leeanna Ayla
16.10.2012
Originally Posted by MaxOne
Not trying to hijack but i got TSP2 with an Audio 10

If I buy a pioneer DJM900 (scratch certified) i can just use it right? What is all this hardware tied to the software business?
Yes
Johnetta Olewine
15.10.2012
Originally Posted by souldancer
As your friend has no use for the upgrade, just tell NI you sold your f1 with traktor key to your friend. problem solved you keep the f1 it's just not in your name anymore and sell him the s4 and he can use the f1 key for traktor and you keep your traktor with upgrade. He has no use to register the s4 under his name, the warranty is already gone.
This. Fuck the man. Fuck him in his stupid face.
Rebbecca Fennell
15.10.2012
Originally Posted by Tha Gooch
At what point do I own what I buy?
this is why i cant stand dealing with native instruments...
Janell Selser
15.10.2012
Originally Posted by squidot
i was believeing the same thing. does it work when you use the x1600?
Yep, it works fine you just select the 1600 as the sound card. I didn't expect it to be an issue. I'm gonna call when I get a chance to clear this up. I'm not buying the same product twice that's for fucken sure.
Cole Maroto
15.10.2012
Originally Posted by SirReal
I don't understand, does the Traktor Scratch Pro software not launch if you don't have the S4 connected?
i was believeing the same thing. does it work when you use the x1600?
Joselyn Supina
17.10.2012		Haha.

I'd save all the emails, just in case you do get the chance...the guy you've been dealing with might get in a little trouble.
Danae Dumler
16.10.2012
Originally Posted by Tha Gooch
That's where I left off with them in the 10 emails that have gone back and forth. I politely asked for a number to call to speak to their superior to see if something can be worked out and I got no response.
Yeah Germany's a socialist country so everyone's equal, there are no superiors.
Janell Selser
17.10.2012
Originally Posted by SpeshulEd
This is what I would do. I might even tell NI I'm doing this and rub it in a bit. Honestly, if you're not getting the response you want, ask to talk to their superior...enough complaining to the right person and it's pretty easy to get what you want.
That's where I left off with them in the 10 emails that have gone back and forth. I politely asked for a number to call to speak to their superior to see if something can be worked out and I got no response.
Joselyn Supina
16.10.2012
Originally Posted by souldancer
As your friend has no use for the upgrade, just tell NI you sold your f1 with traktor key to your friend. problem solved you keep the f1 it's just not in your name anymore and sell him the s4 and he can use the f1 key for traktor and you keep your traktor with upgrade. He has no use to register the s4 under his name, the warranty is already gone.
This is what I would do. I might even tell NI I'm doing this and rub it in a bit. Honestly, if you're not getting the response you want, ask to talk to their superior...enough complaining to the right person and it's pretty easy to get what you want.
Janell Selser
16.10.2012
Originally Posted by photojojo
I sold my S4 and kept the software Scratch upgrade and all. I later sold my 1600 and Scratch went with it. They gave me some flack at first, but later released the scratch upgrade because I paid for it separately and after it was sold as an upgrade kit for any scratch certified interface. I'm still using that Scratch version btw, but if I ever needed to reinstall i would have to go back to Pro since the serial isn't in my name anymore.
It looks like I'm following in your hardware footsteps. So what's in my future? What did you replace the 1600 with?
Janell Selser
16.10.2012		Thanks for the suggestions. I was kinda leaning towards unregistering the F1 and giving him the copy of Traktor it comes with but I always try and go the legit route to avoid any future headaches. I can't see any downside to this other than he'll have to keep an eye out for the latest drivers etc... since the S4 won't be in his service center. This is the second strike against N.I. in my book, 3 strikes and I'm jumping ship.

Ableton has been much easier to deal with as far as licenses go. I bought an APC20 that came with Live 8 APC Edition that I upgraded to the full version. I asked them what would happen if I sold the APC20 and the person wanted the Live 8 APC Edition that it comes with? They sent me a new license # and I wasn't really even asking for it. I guess I was expecting similar treatment from N.I.
Leeanna Ayla
16.10.2012
Originally Posted by MaxOne
Not trying to hijack but i got TSP2 with an Audio 10

If I buy a pioneer DJM900 (scratch certified) i can just use it right? What is all this hardware tied to the software business?
Yes
Hipolito Scionti
16.10.2012		Not trying to hijack but i got TSP2 with an Audio 10

If I buy a pioneer DJM900 (scratch certified) i can just use it right? What is all this hardware tied to the software business?
Leeanna Ayla
16.10.2012		I sold my S4 and kept the software Scratch upgrade and all. I later sold my 1600 and Scratch went with it. They gave me some flack at first, but later released the scratch upgrade because I paid for it separately and after it was sold as an upgrade kit for any scratch certified interface. I'm still using that Scratch version btw, but if I ever needed to reinstall i would have to go back to Pro since the serial isn't in my name anymore.
Johnetta Olewine
15.10.2012
Originally Posted by souldancer
As your friend has no use for the upgrade, just tell NI you sold your f1 with traktor key to your friend. problem solved you keep the f1 it's just not in your name anymore and sell him the s4 and he can use the f1 key for traktor and you keep your traktor with upgrade. He has no use to register the s4 under his name, the warranty is already gone.
This. Fuck the man. Fuck him in his stupid face.
Shalon Jaranilla
15.10.2012		As your friend has no use for the upgrade, just tell NI you sold your f1 with traktor key to your friend. problem solved you keep the f1 it's just not in your name anymore and sell him the s4 and he can use the f1 key for traktor and you keep your traktor with upgrade. He has no use to register the s4 under his name, the warranty is already gone.
Nedra Fresneda
15.10.2012		As the name indicates, it's an UPGRADE to an exsisting license, so it becomes bound to it. You can keep it and just knock off the price of a license in the sale or send the buyer the F1 key (he will have to register the hardware to his account). Double check you unregister the S4 hardware in case the buyer wants to buy a scratch upgrade later on.

I had to merge my scratch duo 1 (audio 4) to my s4 license to get TSP2, was I willing to lose my a4 scratch use or roll back to T1 when I sold my s4? hell no.

Personally, I don't believe it's worth the hussle even if it was possible to transfer the scratch unlock to a new license so you could sell your old one when the shorter path is just getting a new key (whoever pays for it), saving you, the buyer and support some time in the process.
Rebbecca Fennell
15.10.2012
Originally Posted by Tha Gooch
At what point do I own what I buy?
this is why i cant stand dealing with native instruments...
Janell Selser
15.10.2012
Originally Posted by squidot
i was believeing the same thing. does it work when you use the x1600?
Yep, it works fine you just select the 1600 as the sound card. I didn't expect it to be an issue. I'm gonna call when I get a chance to clear this up. I'm not buying the same product twice that's for fucken sure.
Nancey Inderlied
15.10.2012		The scratch upgrade for the S4 won't transfer because the S4 used to have it's own scratch upgrade kit. Sometime around last year, when I got one, they had the special for a free S4 Scratch Upgrade. IIRC, they only consolidated the two products recently, sometime around when the MK2 timecodes came around.

Worst comes to worst, don't bother going through the retarded license transfer procedure, and just have them unregister both serials and start back from "scratch."
Cole Maroto
15.10.2012
Originally Posted by SirReal
I don't understand, does the Traktor Scratch Pro software not launch if you don't have the S4 connected?
i was believeing the same thing. does it work when you use the x1600?
Lorri Bobar
15.10.2012		they should transfer the scratch upgrade from your s4 to the scratch certified mixer but you have to register the hardware and then call and ask them to do it, afaik.

you can cite how maschine mk1/komplete customers have been doing that with their maschine mk2s.
Antonetta Wikel
15.10.2012		I don't understand, does the Traktor Scratch Pro software not launch if you don't have the S4 connected?
Janell Selser
15.10.2012
Originally Posted by trux
it is an upgrade to your s4. the deal was only made available to you because you bought the s4. it says this on the product page:

traktor scratch upgrade kit.

Available for users of:
AUDIO 4 DJU
AUDIO 8 DJ
TRAKTOR AUDIO 6
TRAKTOR AUDIO 10
TRAKTOR KONTROL S4
"TRAKTOR SCRATCH Certified Mixer"

so yes, if you had an a8 and you got the scratch upgrade, then they are locked together. same as if you got the komplete crossgrade with maschine, you can't sell only that maschine cos you used that to get the special deal of the crossgrade.

afaik you can transfer the crossgrades/updates between available add on components. i.e. a lot of people who used the mk1 maschine to get the komplete crossgrade have since bought an mk2 maschine and transferred the crossgrade onto that, so they can sell their original maschine. i'd suggest being nice to customer support and asking them to switch it over to your mixer once you have registered that hardware.
Yes, I bought an S4 and now I bought a Scratch Certified mixer I'm not seeing a difference. Am I allowed to keep the control vinyl?
At what point do I own what I buy?
Lorri Bobar
15.10.2012		it is an upgrade to your s4. the deal was only made available to you because you bought the s4. it says this on the product page:

traktor scratch upgrade kit.

Available for users of:
AUDIO 4 DJ
AUDIO 8 DJ
TRAKTOR AUDIO 6
TRAKTOR AUDIO 10
TRAKTOR KONTROL S4
"TRAKTOR SCRATCH Certified Mixer"

so yes, if you had an a8 and you got the scratch upgrade, then they are locked together. same as if you got the komplete crossgrade with maschine, you can't sell only that maschine cos you used that to get the special deal of the crossgrade.

afaik you can transfer the crossgrades/updates between available add on components. i.e. a lot of people who used the mk1 maschine to get the komplete crossgrade have since bought an mk2 maschine and transferred the crossgrade onto that, so they can sell their original maschine. i'd suggest being nice to customer support and asking them to switch it over to your mixer once you have registered that hardware.
Janell Selser
15.10.2012
Originally Posted by ksandvik
AFAIK Scratch is tied to Traktor so you need a Traktor license. If you give this away as part of the S4 you don't have one left... Just get a F1 or something similar to get one back.
The Traktor license is not the issue. That's tied to the S4. I have an extra Traktor license from my F1. They're claiming that the Scratch Upgrade kit that you have to buy for the S4 or any NI soundcard or Certified mixer to use DVS is somehow locked to whatever product you register it for. For example if you had an Audio 8 and bought the Scratch Upgrade kit and later wanted to sel the kit but keep the A8 you can't because somehow they are now locked together. In my case I want to sell the S4 exactly how I bought it and keep the Scratch kit exactly how I bought it. "THE MAN" in his quest to keep me down says NO.
Celine Surico
15.10.2012		AFAIK Scratch is tied to Traktor so you need a Traktor license. If you give this away as part of the S4 you don't have one left... Just get a F1 or something similar to get one back.
Janell Selser
15.10.2012
Originally Posted by ksandvik
AFAIR there were special deals and even free upgrades for the Scratch part for Traktor/S4 so I understand them.
Those were the lucky duckies that got the deal. I paid $120 and got the S4 Scratch upgrade the day it was released and didn't even whine when they halved the price 6 months later. As far as I know there was no indication on the box or in the materials that Scratch was now locked to my S4. I assumed since I bought them seperately I could sell them seperately. Maybe I'm wrong but it just seems illogical to me.
Janell Selser
15.10.2012
Originally Posted by 3heads
Why not just give him the other serial you have laying around?

(Well, maybe I can answer my own question, is it one of those bundled to one of the Traktor hardware products and thus can't be sold independently?)
Exactly. I have the extra license from the F1 (that's non-tranferable and I get that). The guy from N.I. claims I have to sell the Scratch upgrade with my S4 then buy the exact same upgrade package for my mixer. I responded to him saying that doesn't make any sense just let me sell my S4 the way I bought it, their response was that's the way it is GFY (or something to that effect).
Celine Surico
15.10.2012		AFAIR there were special deals and even free upgrades for the Scratch part for Traktor/S4 so I understand them.
Celestine Porebski
15.10.2012		Why not just give him the other serial you have laying around?

(Well, maybe I can answer my own question, is it one of those bundled to one of the Traktor hardware products and thus can't be sold independently?)
Inez Marcinik
15.10.2012		The scratch upgrade is an add on to the license for Traktor Pro though, even if you could separate them you would still need a Traktor Pro license. Your friend just needs to get hold of a Traktor Pro license himself

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