Problems loading S4 Software on Vista
Problems loading S4 Software on Vista Posted on: 29.11.2010 by Torrie Blacker Hopefully someone can help....First venture from CDs to digital with the S4 purchased on the weekend. Tried loading the software on my older Toshiba Satellite A200 (Core2Duo, 2GB RAM) before I can afford a new mac. I have disabled UAC on Vista 32-bit and Anti-virus, yet when I run as administrator it goes through and loads on service centre and Controller Editor and then I get an error message saying "Could not access network location \Native Instruments." I click Cancel and it then finishes running and provides error message with "Fatal error during installation". I have not had this issue with any other (non-dj) software before. Has anyone seen this before and know how to get around this? | |
| Eloy Snopkowski 02.01.2011 |
Originally Posted by OmniRoss
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| Rebecca Perell 30.12.2010 |
Originally Posted by OmniRoss
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| Torrie Blacker 29.11.2010 | Hopefully someone can help.... First venture from CDs to digital with the S4 purchased on the weekend. Tried loading the software on my older Toshiba Satellite A200 (Core2Duo, 2GB RAM) before I can afford a new mac. I have disabled UAC on Vista 32-bit and Anti-virus, yet when I run as administrator it goes through and loads on service centre and Controller Editor and then I get an error message saying "Could not access network location \Native Instruments." I click Cancel and it then finishes running and provides error message with "Fatal error during installation". I have not had this issue with any other (non-dj) software before. Has anyone seen this before and know how to get around this? |
| Torrie Blacker 09.01.2011 | Hi all. Apologies for the delay. Trying to get my laptop to work with no drop outs. Everytime I change something Vista seems to get worse. The registry info I received from Native Instruments and they specifically requested that I advise on this community for users to contact them regarding this issue. Cheers... |
| Eloy Snopkowski 02.01.2011 |
Originally Posted by OmniRoss
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| Rebecca Perell 30.12.2010 |
Originally Posted by OmniRoss
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| Margarett Covault 29.12.2010 | Having the same problem. Grateful if you could open the provided registry file in notepad and paste the contents here. Cheers |
| Franklin Momany 04.12.2010 | Your tardness is excused : p lol |
| Torrie Blacker 03.12.2010 | Apologies for my tardiness. NI support provided a standard registry file titled 'shell_folders_appdata_win7_and_vista_us.reg'. Notes from NI support: please extract the attached file to your desktop and the double click the extracted file 'shell_folders_appdata_win7_and_vista_us.reg' to import the missing key to your registry. Then install S4 again, it should work then. Best regards Stefan, Native Instruments Support Team |
| Franklin Momany 03.12.2010 | What was the remedy? Could you post your fix for others in the future that may stumble across this thread with the same problem. Happy is all well, have at it. -Digi |
| Torrie Blacker 03.12.2010 | Hi Thanks to all for assisting. Much appreicated NI support team uncovered the issue - missing components from registry keys in vista. Thankyou NI team. Anyway loving the S4 down in Oz. |
| Torrie Blacker 30.11.2010 | Thanks Deviantdigi. No luck with custom install. It forces it to install all 3 components from 1 cd. the funny thing is it finishes install of controller editor after it fails with S4 Program. I don't believe it is connecting to the internet as it states in the book it is ok to install offline. Still awaiting feedback from NI as their first option hasn't helped. |
| Franklin Momany 30.11.2010 | Have you tried the custom install option? Try just installing the S4's main program, then if you get no errors on installation. Then go back and install the Service Center and Controller Editor. I don't know how many disks there are. But if there is multiple disks, you will have to convert them into a .iso file and mount them. Just an FYI, here's how to disable UAC in vista: Open up Control Panel, and type in user account into the search box. You'll see the link for "Turn User Account Control (UAC) on or off". Click it. Uncheck the box, and reboot your computer. Turn off/on the alert: In Control Panel, go to the Security Center. On the left hand side, click the "Change the way Security Center alerts me" and choose "Don't notify me and don't display the icon (not recommended)" as shown. You may also want to look into your internet settings/firewall. "Could not access network location \Native Instruments" sounds like a connection problem with NI. good luck, Digi |
| Torrie Blacker 29.11.2010 | Plenty of space left on HDD - 77GB I believe it is something specific with my security setting...maybe due to factory install? |
| Franklin Momany 29.11.2010 | Do you have enough hardrive space for the installation? Its the only other thing I can believe of that would cause a problem. Ask for new install disk(s), say its defective. |
| Torrie Blacker 29.11.2010 | Thanks for the heads up. Native Instruments have replied and are working through options. Will keep you posted... |
| Annalisa Shogren 29.11.2010 | A possible upgrade to Windows 7? I'd highly reccomend it! |
| Torrie Blacker 29.11.2010 | Thanks for the reply. I tried running in as non-administrator and it has advised me it requires administrator access. I have also removed Norton and it doesn't seem to make a difference. Any thoughts? |
| Annalisa Shogren 29.11.2010 | Have you tried just running it outside of Administrator? |
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