S4 problems with led indication

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S4 problems with led indication
Posted on: 09.07.2011 by Nathalie Maidonado
I've recieved controller traktor S4 today (Order #100000465). I've opened the box and connect it to my macbook pro. I believe S4 that I've got has some problems with led indication of the top side of controller (fx1, fx2, main level out). All buttons work, but every led of the button is still the same (red or dark), when I push it. Main level indicator also indicate in wrong way. I saw turning on process on youtube. When I turn on controller it indicates wrong. Sometimes leds start to flash without any commands. I make some videos.
I installed the latest driver. My s4 have some defects?

http://www.youtube.com/watch?v=fOukY0K3xXA

http://www.youtube.com/watch?v=NtHfOAs5Wkg
Nathalie Maidonado
17.07.2011
Originally Posted by weltraumpapst
normally they dont need that long.. the guys at the store (especially zach) help you a lot. they just dont have enough capacities to respond the emails within a few hours.

it might be better to ship your controller to NI itself (germany) than to the US, depending on where you are in russia it might be closer/wont take that long to ship..
Shipping of s4 from USA to Russia took 13 days. Zach has already waste 9 days. I'm not asking about the advise where will be better to send controller, to Germany or to USA. I want to return it to store, where I bought it. Ectually guys from store were much more helpful and fast when I communicate with them about buying the item. And I don't ask about responding the email within few hours, but I believe 2 letters (without any useful information) for 9 days is not enough.
robin loo
17.07.2011
Originally Posted by leelov
I've already contacted with NI support, we tried many manipulations, so NI agreed that controller is defective. (by the way i'm from Russia)
There is an obligation "If a product breaks due to manufacturing
defect, we will replace it" on djranking s store website (http://www.djranking s.com/store/about).
Also I've read djranking s policies (http://store.djranking s.com/pages/policies).
So at the day when I recieved this defective controller I contacted with djranking s and ask them to send me Return Authorization Form during their policies. I want you to know, that they are really slow in communication about return. At first they tried to dump me off to NI. Then when I reminded about their obligations and policies, they some kind of agreed. But they havent send me Return Authorization Form (without it they dont make the returns) yet (9 days left since I wrote them first time). So they just waste my time!!! I'm not even sure that they will return me 75$ for shipping controller back to them as they promise in policies. If this unpleasant problem is not solved at these few days, I will write about it at every dj community , blog, site to warn potential customers about dealing with djtools.
normally they dont need that long.. the guys at the store (especially zach) help you a lot. they just dont have enough capacities to respond the emails within a few hours.

it might be better to ship your controller to NI itself (germany) than to the US, depending on where you are in russia it might be closer/wont take that long to ship..
Nathalie Maidonado
17.07.2011
Originally Posted by photojojo
I believe you probably need to contact NI support.
I've already contacted with NI support, we tried many manipulations, so NI agreed that controller is defective. (by the way i'm from Russia)
There is an obligation "If a product breaks due to manufacturing
defect, we will replace it" on djranking s store website (http://www.djranking s.com/store/about).
Also I've read djranking s policies (http://store.djranking s.com/pages/policies).
So at the day when I recieved this defective controller I contacted with djranking s and ask them to send me Return Authorization Form during their policies. I want you to know, that they are really slow in communication about return. At first they tried to dump me off to NI. Then when I reminded about their obligations and policies, they some kind of agreed. But they havent send me Return Authorization Form (without it they dont make the returns) yet (9 days left since I wrote them first time). So they just waste my time!!! I'm not even sure that they will return me 75$ for shipping controller back to them as they promise in policies. If this unpleasant problem is not solved at these few days, I will write about it at every dj community , blog, site to warn potential customers about dealing with djtools.
Harley Hendzel
11.07.2011
Originally Posted by weltraumpapst
try activating the software with the serial
go to preferences kontrol S4 and check the LEDs off state brightness
^^^
this

i'd also reset the controller to the default settings.
Harley Hendzel
11.07.2011
Originally Posted by weltraumpapst

@jason: they are taped when you purchase it
yea, i know that. haha.

i was wondering why the tape wasn't removed.
Nathalie Maidonado
09.07.2011		I've recieved controller traktor S4 today (Order #100000465). I've opened the box and connect it to my macbook pro. I believe S4 that I've got has some problems with led indication of the top side of controller (fx1, fx2, main level out). All buttons work, but every led of the button is still the same (red or dark), when I push it. Main level indicator also indicate in wrong way. I saw turning on process on youtube. When I turn on controller it indicates wrong. Sometimes leds start to flash without any commands. I make some videos.
I installed the latest driver. My s4 have some defects?

http://www.youtube.com/watch?v=fOukY0K3xXA

http://www.youtube.com/watch?v=NtHfOAs5Wkg
Kristofer Krauel
17.07.2011		The guys at the store have always been excellent with me and responded to any issues in great time. The service you seem to be receiving though is not acceptable. Hope it is just a glitch and they sort it out quickly for you!!
Nathalie Maidonado
17.07.2011
Originally Posted by weltraumpapst
normally they dont need that long.. the guys at the store (especially zach) help you a lot. they just dont have enough capacities to respond the emails within a few hours.

it might be better to ship your controller to NI itself (germany) than to the US, depending on where you are in russia it might be closer/wont take that long to ship..
Shipping of s4 from USA to Russia took 13 days. Zach has already waste 9 days. I'm not asking about the advise where will be better to send controller, to Germany or to USA. I want to return it to store, where I bought it. Ectually guys from store were much more helpful and fast when I communicate with them about buying the item. And I don't ask about responding the email within few hours, but I believe 2 letters (without any useful information) for 9 days is not enough.
robin loo
17.07.2011
Originally Posted by leelov
I've already contacted with NI support, we tried many manipulations, so NI agreed that controller is defective. (by the way i'm from Russia)
There is an obligation "If a product breaks due to manufacturing
defect, we will replace it" on djranking s store website (http://www.djranking s.com/store/about).
Also I've read djranking s policies (http://store.djranking s.com/pages/policies).
So at the day when I recieved this defective controller I contacted with djranking s and ask them to send me Return Authorization Form during their policies. I want you to know, that they are really slow in communication about return. At first they tried to dump me off to NI. Then when I reminded about their obligations and policies, they some kind of agreed. But they havent send me Return Authorization Form (without it they dont make the returns) yet (9 days left since I wrote them first time). So they just waste my time!!! I'm not even sure that they will return me 75$ for shipping controller back to them as they promise in policies. If this unpleasant problem is not solved at these few days, I will write about it at every dj community , blog, site to warn potential customers about dealing with djtools.
normally they dont need that long.. the guys at the store (especially zach) help you a lot. they just dont have enough capacities to respond the emails within a few hours.

it might be better to ship your controller to NI itself (germany) than to the US, depending on where you are in russia it might be closer/wont take that long to ship..
Nathalie Maidonado
17.07.2011
Originally Posted by photojojo
I believe you probably need to contact NI support.
I've already contacted with NI support, we tried many manipulations, so NI agreed that controller is defective. (by the way i'm from Russia)
There is an obligation "If a product breaks due to manufacturing
defect, we will replace it" on djranking s store website (http://www.djranking s.com/store/about).
Also I've read djranking s policies (http://store.djranking s.com/pages/policies).
So at the day when I recieved this defective controller I contacted with djranking s and ask them to send me Return Authorization Form during their policies. I want you to know, that they are really slow in communication about return. At first they tried to dump me off to NI. Then when I reminded about their obligations and policies, they some kind of agreed. But they havent send me Return Authorization Form (without it they dont make the returns) yet (9 days left since I wrote them first time). So they just waste my time!!! I'm not even sure that they will return me 75$ for shipping controller back to them as they promise in policies. If this unpleasant problem is not solved at these few days, I will write about it at every dj community , blog, site to warn potential customers about dealing with djtools.
Leeanna Ayla
15.07.2011		I believe you probably need to contact NI support.
Nathalie Maidonado
15.07.2011		I've already tried with Traktor Pro 2.0.3. Result is the same,
same problems as you saw at my video. My traktor activates. I also instaled last drivers for mac. But i still have same problems with 2.0.3 version, as I had at version from disc.
Also I tried to plug AC, change usb cable and tried to plug s4 to another usb port, but nothing changes... The light indication
of fx buttons not working when i pushing it. (as on my youtube video)

http://www.youtube.com/watch?v=4XsXn6a6UaA
Harley Hendzel
11.07.2011
Originally Posted by weltraumpapst
try activating the software with the serial
go to preferences kontrol S4 and check the LEDs off state brightness
^^^
this

i'd also reset the controller to the default settings.
Harley Hendzel
11.07.2011
Originally Posted by weltraumpapst

@jason: they are taped when you purchase it
yea, i know that. haha.

i was wondering why the tape wasn't removed.
Nathalie Maidonado
09.07.2011		i've tryied with AC just now and i took off transportation slicks from jogs. - it is still the same problem. while changing brightness at traktor preferences - all leds become brighter or darker except leds of top section.

macbook is coloured by http://www.colorware.com/
robin loo
09.07.2011		try activating the software with the serial
go to preferences kontrol S4 and check the LEDs off state brightness

is that a macbook skin or why is it black?!

@jason: they are taped when you purchase it
Harley Hendzel
09.07.2011		Also, why are your jog wheels taped down?
Harley Hendzel
09.07.2011		Plug in the AC cable.

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