S2 went back
S2 went back Posted on: 02.03.2012 by Kami Sawan YEsterday I sent my s2 back to native interments in LOS Angles.The usb port broke like some many others. I'll be getting new one next week. NI does act on their warranty, so far had no problems plus they pay for shipping. only had my s2 three weeks. | |
| Kami Sawan 02.03.2012 | |
| Kami Sawan 02.03.2012 | |
| Kami Sawan 02.03.2012 | |
| Kami Sawan 02.03.2012 | |
| Kami Sawan 02.03.2012 | |
| Kami Sawan 02.03.2012 | |
| Kami Sawan 02.03.2012 | |
| Kami Sawan 02.03.2012 | |
| Kami Sawan 02.03.2012 | |
| Kami Sawan 02.03.2012 | |
| Kami Sawan 02.03.2012 | YEsterday I sent my s2 back to native interments in LOS Angles.The usb port broke like some many others. I'll be getting new one next week. NI does act on their warranty, so far had no problems plus they pay for shipping. only had my s2 three weeks. |
| Margarite Hoogewind 10.03.2012 | I wish. I still have the controller. it has been two weeks since I contacted Native Instruments technical support and requested a warranty repair. I'm still waiting to be able to send it to them. |
| Kami Sawan 10.03.2012 | I'm little upset finding out the hard way that this s2/s4 controller was made cheap. struck you said that it has been 2 weeks since they had your controller ? |
| Margarite Hoogewind 10.03.2012 | I did eventually get an email back on the 5th(5 days after I requested a repair) from technical support saying that they had forwarded my issue to the hardware repair department and someone would contact me ASAP. 6 days later and I haven't heard from Hardware repair yet. Maybe I'm just unlucky. Don't want to be one of those guys bitching an moaning. I knew the actual repair would take a while, International shipping and all and I am fine with that but I would have expected to at least have a repair organised within what has now almost been two weeks. |
| Addie Engbrecht 09.03.2012 | Ftruck, That is a common defect that S4/S2 users have, usually on the left side fader. Everyone w/ the issue has said that they have had a good experience when it comes to NI replacing/repairing it. |
| Kami Sawan 09.03.2012 | fast. right now their tech are looking at my s2. |
| Margarite Hoogewind 03.03.2012 | I'm currently in the process of attempting to get NI to process a warranty repair for my also three week old S4. The tempo fader moves on it's own and is clearly sending out some bizarre HiD signals to Traktor. I lodged the ticket explaining I had re-calibrated, uninstalled and reinstalled traktor and drivers, even tried it on another laptop and it still did the same thing. Within three hours got an email telling me to rename the traktor settings.tsi file and let traktor generate a new one. As the issue occurred on two desperate laptops one a Mac one windows 7 the .tsi file was clearly not at fault but I did it anyway. As I suspected it didn't fix anything. I emailed back explaining I had done it and it hadn't fixed the problem and that the same issue appears in their community s and in those cases it was a hardware fault so could I please get a warranty repair done. That was a few days ago and no word back. I just find it irritating considering how quick they got back to me to try some more futile troubleshooting yet it's radio silence when I request a repair. Sorry for the rant just a little frustrated that it's brand new and has to go back. How did you find their communication time frame when you were organizing your repair? |
| Kami Sawan 02.03.2012 | |
| Kami Sawan 02.03.2012 | yes, i registered warranty. it is for 1 year. |
| Rudolph Garate 02.03.2012 | Did you have to register it for the warranty? How long is their warranty? |
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