Reply to S4 Update problems

I recieved my S4 yesterday from DJTT. I originally installed the S4 software then updated my Traktor Pro to 1.2.7 and the S4 software to 1.0.1.

I plugged in my S4 to a USB port and opened the software. All I seen was the usb indicator was light up on the controller but none of the controls worked. It was my initial reaction to upload the correct tsi file but remembered that it was just supposed to be plug and play. My computer does say it has USB 2.0 ports, I could not figure out which port was which but tried all ports with the controller with no result.

Then I decided to try a fresh uninstall and reinstall of the software. Now I try to update to 1.0.1 and it will only download to about 18% or so and not work and say an error occured...every time. This is extremely frustrating...I need some advice.

O THE JOYS OF DIGITAL DJ'ING