Reply to Play count

Hi everyone, I am aware that I should probably post this thread on the NI community but as it is still not responding I thought I would see if you guys could help me out.
My problem is that S4 is not adjusting the play count at all after playing a tune. I have checked the play count time and it is set at 10 seconds. I have imported all of my previous track data from Traktor 3 with no problems but I am wondering if when doing this I have changed a setting somewhere inadvertently.