Reply to Poor service in Europe

I sent back my defective Kontrol S4 on 17th December 2010 because of the defective volumn fader. The techenical support said they will send back a replacement as soon as possible.

After that I have called the support line again and again, it costs me a lot of money since I live in the netherlands and NI locates in Germany.

First I called the sales support on 7th January, they said it will be shipped next week. After one week I received nothing.

Then I called again on 14 January, they said again I should receive a new one within one week.

Today I called the support again, now they said the S4 was out of stock, my replacement will be shipped in the middle of Febuary. Meanwhile I have checked the website of the local shop and they all have S4 in stock. I'm pretty sure they didn't have it last three weeks.

I have been waiting for a replacement over one month.
I need it for my work! I only used the S4 twice until it was broken. They cannot promise a exact date but it will never be realized.