Reply to Just got my s4, the buttons on the left dont work. Ideas?

So I finally got an s4. I got home and set it up and the buttons below the left jog wheel dont work, although they light up correctly. For example if I ha=it the deck a play button on the s4, nothing happens, but if I click play in the softeware, the button on the controller will light up. The light in traktor that indicates receiving a signal does not light up when these buttons are pressed.

The buttons on the right side of the controller work fine.


One thing I noticed is that the buttons on the left that do not work feel different then the ones on the right. The non functioning ones click loudly when pressed and they feel less firm when pressed(can't believe of a better way of describing it). The buttons on the right barley make a sound when pressed and feel much more firm when pressed.

I called NI support and was put on hold for a long time and then directed towards a long list of things to try online. the man tried to hang up on me before I looked at the list of ideas. I had to argue with him to get him to stay on the line for one minute while i looked over the list. The things he wanted me to try would have taken a long time and were completely absurd (they were to help with latency problems) after arguing with the guy some more he admitted that nothing on the list was relevant to my problem but if i wanted it replaced it would take 3 weeks.


Any one know if there is any way to fix this or if my unit is definetly defective?