S4 major audio dropouts and USB errors since Traktor 2 update?

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S4 major audio dropouts and USB errors since Traktor 2 update?
Posted on: 07.04.2011 by Vernice Aclan
Hey guys

Well after singing the praises of the S4 to everyone and their Mums since I got it I've had my first bad experience with it.

After months of gigging with no problems I played out toevening and had a complete evening mare with dropouts every 4-5 seconds. It was completely unusable and I had to give up on the set, loosing a fair bit of money and looking like a complete idiot as I had a crowd around me checking out the S4. I had a look at the S4 diagnostics and it was showing LOADS of USB Data errors. System performance was fine with a few peaks but nothing major.

Not sure what might have happened as it has been flawless so far, the only thing is I updated to Traktor 2 a few days ago (which I haven't really tested properly, presuming that if anything it would be even more stable, my own fault there).

If anyone has any ideas on this it would be appreciated, I'm pretty gutted right now. I'm running a C2D 2.5ghz HP dv2899ea laptop with 4gb ram and Windows 7 64bit. Like I said nothing has changed except the new copy of Traktor.

I've actually got another gig tomorrow evening so really need to get this sorted before then. I'm in the process of rolling back to the old S4 software and I'll check out the beta driver for the S4 now. Out of interest did Traktor 2 come with a new driver for the S4?

Cheers for any help
Lin Danek
24.05.2011
Originally Posted by bigbeatzz
All windows users, try running the free version of gamebooster before giving up. It has worked wonders for my system. When I run it I get zero dropouts, without it I get a few here and there. Try it out and see if it works. I ended up paying 10 bucks for the premium version to show my support. Great product!
Downloaded. Does it run as a 'backround' app after installation? i.e. no control panel?
Addie Engbrecht
21.05.2011
Originally Posted by djMetalectric
I gave up all the "windows fixes" a few months ago, there's no reason to have to go bare-bones with all your settings just to "barely" fix it. Just pick up a cheaper sound card and route the audio output through that. Very very simple, I picked up the maya44 usb...I wouldn't recommend it though as it doesn't have volume knobs built into the hardware, so you have to use the software control panel. Not a big fan of that.

But the point is, no more dropouts! I can gig in peace finally!
pretty sad when one of the s4's biggest selling points is it's built in soundcard, ha. Native instruments should be ashamed to let these problems go on for so long. Doesnt seem to be a well run company, or maybe customer satisfaction isn't a priority
Rebecca Perell
09.04.2011
Originally Posted by streetStreet
Did you keep traktor S4 on your system? I recall reading somewhere that Traktor S4 and Traktor Pro 2 would be able to be on the machine side by side.
Apologies for the hijack...

Are you meant to delete the S4 software once updated with Pro 2. Will the S4 run with just the Pro 2 software? (as im believeing of doing a fresh install and using the new software only)
Lupe Debouse
14.06.2011
For those using AMD CPUs, you can try the AMD USB Audio Driver Filter, it fixes dropouts in some cases. Also make sure to update your mobo bios. It really sounds like NI screwed up the way the S4 deals with southbridge bandwidth. This turns me off the S4 completely.
Yee Bedilion
08.06.2011
Hey guys,

I am running a mac whos spec are in my sig...

I noticed that If I leave key lock on the S4 and I boot up there are crazy spikes and drop outs.

If I turn them off and restart traktor they go away.

The key lock takes loads of juice.

Im on the look to see if I figure out why shes so slowwwww
Danyell Uch
08.06.2011
I use the S4 on just a Toshiba with 3Gigs of Ram running Vista and for some reason the same thing started to happen to me...

The program just would automatically start maxing out the cpu for no reason...

It screwed up a gig I had but luckily I had a backup...

I was just messing with it and for some reason after looking at NI's 1000 and 1 ways to fix it...I realized that my maybe I could just go into the power settings and change it to a performance power setting...

Apparently some how the power setting on mine got pushed to a Power "Saving" Setting...thus giving the computer lack to run the program...

So once I set it back to Performance...It's working just fine now...

I'm actually surprised it was that simple to fix...but that's what helped with mine!!!

Hope this helps!
Marquis Doxie
24.05.2011
There is a NI tutorial for windows tuning to make all work properly. For example here is link for windows 7.
Lin Danek
24.05.2011
Originally Posted by bigbeatzz
All windows users, try running the free version of gamebooster before giving up. It has worked wonders for my system. When I run it I get zero dropouts, without it I get a few here and there. Try it out and see if it works. I ended up paying 10 bucks for the premium version to show my support. Great product!
Downloaded. Does it run as a 'backround' app after installation? i.e. no control panel?
Karolis Petrauskas
24.05.2011
All windows users, try running the free version of gamebooster before giving up. It has worked wonders for my system. When I run it I get zero dropouts, without it I get a few here and there. Try it out and see if it works. I ended up paying 10 bucks for the premium version to show my support. Great product!
Addie Engbrecht
21.05.2011
Originally Posted by djMetalectric
I gave up all the "windows fixes" a few months ago, there's no reason to have to go bare-bones with all your settings just to "barely" fix it. Just pick up a cheaper sound card and route the audio output through that. Very very simple, I picked up the maya44 usb...I wouldn't recommend it though as it doesn't have volume knobs built into the hardware, so you have to use the software control panel. Not a big fan of that.

But the point is, no more dropouts! I can gig in peace finally!
pretty sad when one of the s4's biggest selling points is it's built in soundcard, ha. Native instruments should be ashamed to let these problems go on for so long. Doesnt seem to be a well run company, or maybe customer satisfaction isn't a priority
Patty Broncho
22.05.2011
I gave up all the "windows fixes" a few months ago, there's no reason to have to go bare-bones with all your settings just to "barely" fix it. Just pick up a cheaper sound card and route the audio output through that. Very very simple, I picked up the maya44 usb...I wouldn't recommend it though as it doesn't have volume knobs built into the hardware, so you have to use the software control panel. Not a big fan of that.

But the point is, no more dropouts! I can gig in peace finally!
Rebecca Perell
09.04.2011
Originally Posted by streetStreet
Did you keep traktor S4 on your system? I recall reading somewhere that Traktor S4 and Traktor Pro 2 would be able to be on the machine side by side.
Apologies for the hijack...

Are you meant to delete the S4 software once updated with Pro 2. Will the S4 run with just the Pro 2 software? (as im believeing of doing a fresh install and using the new software only)
Reginia Tramble
08.04.2011
Did you keep traktor S4 on your system? I recall reading somewhere that Traktor S4 and Traktor Pro 2 would be able to be on the machine side by side.
Neville Blackinton
08.04.2011
There's a similar thread on the NI community s and the solution was to turn off wifi and enter full screen mode.

http://www.native-instruments.com/fo...d.php?t=134750
Vernice Aclan
08.04.2011
Tried 3 different cables and both USB ports, gonna try a powered USB hub tomorrow. Had to borrow my mates midi controller and use Traktor 3 toevening lol, took me back a few years!

I'm gonna try the s4 with my studio soundcard too and see if that makes a difference, will be interesting if it does
Addie Engbrecht
08.04.2011
Don't forget to check using another USB cable. Wires have the tendancy to get damaged while being transported to and from gigs
Roberto Viccione
08.04.2011
I dunno if you've tried it, but have you used different USB cables and tried all the ports to make sure? If you've tried it we can go from there. I've found that fixes a LOT of problems really quick.
Vernice Aclan
08.04.2011
My CPU usage is low, no where near the red. Like I said it looks like it's something to do with the USB connection. I'm getting exactly the same dropouts with Traktor2 and the old S4 software. Tried all the old drivers to no prevail, really lost with this one..they're happening every 5-10 seconds it's unbearable.

I'm gonna try some new USB drivers when I get home, got an hour to fix this before the next gig otherwise I'm gonna have to burn some CDs and hope im not too rusty!!

Any mods out there with any light they can shed on this? And please don't say get a mac
Neville Blackinton
08.04.2011
I haven't hooked up my S4 to my Toughbook yet, but I will this weekend and see if I can reproduce the Win7 issues. But so far on my desktop I haven't had any problems, but it is a beast so it's def not taxing system resources.

BTW I have had the most success with setting my buffers to 256 in ASIO control panel.
Anastacia Gorte
08.04.2011
I am truly amazed at the lack of anything said on Native Instruments behalf about all the issues that are occurring with the S4 and Windwos 7. I literally did everything out there to optimize a core i3, 4gb ram win 7 laptop and still get 1-2 audio glitches an hour with TP2 and the S4. I have used this set up for a month now and am seriously believeing I might sell and go to a A&H mixer and X1's or 1D's
Tatum Ansaldo
08.04.2011
96000 won't add anything to your sound quality since most commercially available music is recorded at 44,100 (CDs, for example), but will drive up your latency unnecessarily. 44,100 is plenty.
Marquis Doxie
08.04.2011
MeAngry,
many thanks for your help. I installed Windows 7 special for Traktor a few days ago and i have it on dedicated physical drive.
You have 128 samples with 44100 frequency? May be i should not try to use 96000?
Amos Gmeiner
08.04.2011
Does the CPU meter in Traktor go into the reds? If so there don't seem to be many options besides reinstalling Windows. There is a know problem with TSP2 causing a higher CPU usage than necessary. It's probably a bug and as far as I heard the culprit hasn't been found yet.
A lot of people had success with a fresh Windows installation though.
Did you try increasing the latency in Traktor already? I wouldn't go below 128 samples on any computer really. My Core i5 struggles with 96 samples on OS X with all FX open while recording. No problems though with 128 samples or higher.
Marquis Doxie
08.04.2011
(Sory 4 my English, folks)
I believe i have same problem:
CPU load in task manager = 30%, but traktor shows 100%.
I have:
Traktor Pro 2 + 2.9.8 Beta Driver
AMD Turion 64 x2 tl-58 1900 MHz + 4Gb Ram
Windows 7 Home Basic 64bit
I tried to Install ASIO4ALL2 driver/used Traktor ASIO driver, set 44100 frequency, 2048 samples buffer, use hardware buffer or not, 96000 insted of 44100, 512 samples bufer and so on but NO RESULT Any ideas? Except Macbook...
Now i'm believeing to downgrade to Traktor Pro S4 software and S4 2.9.4 driver...
Vernice Aclan
07.04.2011
I've actually got a macbook pro on it's way to me but not until mid May and was hoping to carry on gigging with this laptop dedicated to it, got loads of gigs between now though, can't even comprehend not being able to do them though...

I'm sure I'm just being defeatest but it's pretty gutting, feel for everyone else who has been having problems
Josef Leos
07.04.2011
Im in the same boat. I was about to post another thread. I need to get this fuigured out. I have been having the same issues since I got eh s4 though.
Vernice Aclan
07.04.2011
Nope tried that, disabled wireless, cd drive, ethernet, prioritised Traktor in task manager, cut windows processes to minimal, disabled all usb power management, made sure cpu performance is set to high, installed the windows hotfix etc...

No difference though. It actually plays fine until I start mixing in another track then I start to get loads of dropouts. I just can't work out what has changed between now and a week ago when it worked fine, other than the Traktor 2 update..

My CPU usage is REALLY low atm, played with the USB buffer but it's made no difference. Basically not getting any problems other than USB errors. Every dropout shows up as a USB data error in the S4 control panel so I'm 100% it's a USB problem here.

Any ideas? Cheers for any help
Gloria Lemmel
07.04.2011
I've been experiencing a watered down version of your problem. The crackles have around 5-10 minutes between them and the USB dropouts aren't as frequent. I don't get them if I set my latency to around 20ms, but that's just ridiculous.
Neida Golie
07.04.2011
i just turn off my wireless adapter on my laptop and bam.. all crackles and dropouts are gone
Vernice Aclan
07.04.2011
As an update, I downloaded the beta drivers and they just uninstalled the ones I had already. I'm presuming then that Traktor 2 installed the beta drivers so I'm rolling back to the old 2.9.4 drivers to see how that goes


EDIT: Actually made it worse...

Trying the windows hotfix now - can't work out how it's gone from working perfectly to not at all

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