Tracks getting "stuck" and looping options

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Tracks getting "stuck" and looping options
Posted on: 09.07.2011 by Valarie Brunot
Hi Everyone,

I have been using the s4 for about 6 months now, and mostly have nothing but positive things to say about it. I have run into a few issues though and have a couple of questions I'm hoping someone can help answer.

-Sometimes a track won't play and I have to "push" the jog wheel to get it going. This is a pain and sometimes takes a few tries. I notice that when I press the "search" button, the track may start to play, but when I exit the search screen it stops. Is this some sort of glitch, or is this some setting I can turn off?

-I'd like to be able to toggle the "loop active" button on the s4... I can turn loops off by pressing in the loop wheel, but I can't turn them on without the loop wheel placing a loop whenever I press it. Is there a setting where I can change this?

Thanks in advance for the help making this awesome controller all the more awesome!

-Ryan
Tina Sereal
02.08.2011		I've had the same problem recently, and it's messed up a few of my sets.

If I am able to get it working again, I just do what this guy did:
Originally Posted by chubakkaz
yeah my tracks get stuck, I never know how it starts and how it ends, I just start flailing and it all works eventually.
Flailing is always the solution.
Neville Blackinton
01.08.2011
Originally Posted by scamo
That is exactly what I thought too and was also short of wanting to return my S4. I would press the cue button for Deck A and the whole deck would just stop, as if I was pressing the top of the jog wheel. I recalibrated the jog wheels. No help. I updated the software (as 2.0.2 had just came out). No help. Then I noticed the newer version (not sure if it was 2.0.3 or 2) had this new analyzer. I started working with it and did tweaking with it, then bam, the issue was gone.

If you get a replacement S4 and the issue is actually in the USB communication, then you will have the same issue with the new S4 too.

scamo
Well I went into the S4 control panel and tried changing my USB buffer from 1ms, to 2, 3, and 4ms. Also adjusted sample buffers on both the S4 & ASIO control panels. Ran the S4 audio diagnostics after each setting change and it passed each time. My maximum latency was listed as 150usecs or less each test. Overall latency varied between 7.5ms - 11ms.

And I was able to glitch out my S4 each time.

Thanks again for the help.
Neville Blackinton
29.07.2011
Originally Posted by Paka Ono
I don't see how latency could be the problem but I will mess around with it toevening . I'm already currently under 10ms latency. 9.4ms IIRC.
Well I lowered my latency to 7.5ms and still was able to glitch out my S4.
Neville Blackinton
29.07.2011
Originally Posted by scamo
I had the exact same problem. Try raising the the latency settings some. After I worked with the latency analyzer and got to a good latency (around 10ms) my S4 started working like a champ and I've never had that issue again. I believe I raised the USB buffer some too, but am not sure (I am on a different computer right now).

scamo
I don't see how latency could be the problem but I will mess around with it toevening . I'm already currently under 10ms latency. 9.4ms IIRC.
Rey Holubar
29.07.2011
Originally Posted by Paka Ono
I recalibrated under TS4 1.0.1 and the freezing decks issue has gone away.

However I'm still experiencing a glitch and finally made a movie of it for NI support. And like the TS, outside of this issue I have nothing but positive things to say about my S4.

http://www.youtube.com/watch?v=ZVFXI9BGypk

I just wanted to put this out there to support the other people who are experiencing similar problems.
I had the exact same problem. Try raising the the latency settings some. After I worked with the latency analyzer and got to a good latency (around 10ms) my S4 started working like a champ and I've never had that issue again. I believe I raised the USB buffer some too, but am not sure (I am on a different computer right now).

scamo
Tamara Stordahl
08.08.2011		i am also getting this problem i dont know if its a controller issue or a software issue but it pisses me off so i am going to get a ns6 and saying fuck the s4
Tina Sereal
02.08.2011		I've had the same problem recently, and it's messed up a few of my sets.

If I am able to get it working again, I just do what this guy did:
Originally Posted by chubakkaz
yeah my tracks get stuck, I never know how it starts and how it ends, I just start flailing and it all works eventually.
Flailing is always the solution.
Rey Holubar
01.08.2011		No problem. Do let us know, if you got the issue resolved and how. Good luck!

scamo
Neville Blackinton
01.08.2011
Originally Posted by scamo
That is exactly what I thought too and was also short of wanting to return my S4. I would press the cue button for Deck A and the whole deck would just stop, as if I was pressing the top of the jog wheel. I recalibrated the jog wheels. No help. I updated the software (as 2.0.2 had just came out). No help. Then I noticed the newer version (not sure if it was 2.0.3 or 2) had this new analyzer. I started working with it and did tweaking with it, then bam, the issue was gone.

If you get a replacement S4 and the issue is actually in the USB communication, then you will have the same issue with the new S4 too.

scamo
Well I went into the S4 control panel and tried changing my USB buffer from 1ms, to 2, 3, and 4ms. Also adjusted sample buffers on both the S4 & ASIO control panels. Ran the S4 audio diagnostics after each setting change and it passed each time. My maximum latency was listed as 150usecs or less each test. Overall latency varied between 7.5ms - 11ms.

And I was able to glitch out my S4 each time.

Thanks again for the help.
Rey Holubar
31.07.2011		That is exactly what I thought too and was also short of wanting to return my S4. I would press the cue button for Deck A and the whole deck would just stop, as if I was pressing the top of the jog wheel. I recalibrated the jog wheels. No help. I updated the software (as 2.0.2 had just came out). No help. Then I noticed the newer version (not sure if it was 2.0.3 or 2) had this new analyzer. I started working with it and did tweaking with it, then bam, the issue was gone.

If you get a replacement S4 and the issue is actually in the USB communication, then you will have the same issue with the new S4 too.

scamo
Neville Blackinton
30.07.2011		Thanks for the suggestions but it's all good. I'm sending it in next week and getting it replaced. If it was just an audio crackle or something I would dig deeper into latency and USB buffers.

This is a short or something wrong with the S4 itself. I was literally pressing on the S4 and it was stopping the track. It should never do that.
Rey Holubar
29.07.2011		Yes, but my tip is to raise the latency until the glitch stops. And I believe the change that did the trick was the USB buffer. I raised it and the issue was gone. Did you try playing with the latency analyzer built into the newer TP2 software? That is what helped me too.

If you have to make adjustments, which raise the latency so high the performance of the S4 suffers, then you either still have an issue with your computer or it is simply too slow to take care of the "Traktor Pro 2/ S4" job. Make sure you also have the most up-to-date software and drivers, as there is definitely a performance boost in them.

scamo
Neville Blackinton
29.07.2011
Originally Posted by Paka Ono
I don't see how latency could be the problem but I will mess around with it toevening . I'm already currently under 10ms latency. 9.4ms IIRC.
Well I lowered my latency to 7.5ms and still was able to glitch out my S4.
Neville Blackinton
29.07.2011
Originally Posted by scamo
I had the exact same problem. Try raising the the latency settings some. After I worked with the latency analyzer and got to a good latency (around 10ms) my S4 started working like a champ and I've never had that issue again. I believe I raised the USB buffer some too, but am not sure (I am on a different computer right now).

scamo
I don't see how latency could be the problem but I will mess around with it toevening . I'm already currently under 10ms latency. 9.4ms IIRC.
Rey Holubar
29.07.2011
Originally Posted by Paka Ono
I recalibrated under TS4 1.0.1 and the freezing decks issue has gone away.

However I'm still experiencing a glitch and finally made a movie of it for NI support. And like the TS, outside of this issue I have nothing but positive things to say about my S4.

http://www.youtube.com/watch?v=ZVFXI9BGypk

I just wanted to put this out there to support the other people who are experiencing similar problems.
I had the exact same problem. Try raising the the latency settings some. After I worked with the latency analyzer and got to a good latency (around 10ms) my S4 started working like a champ and I've never had that issue again. I believe I raised the USB buffer some too, but am not sure (I am on a different computer right now).

scamo
Neville Blackinton
28.07.2011		w00 got my RMA today!
Neville Blackinton
27.07.2011		I recalibrated under TS4 1.0.1 and the freezing decks issue has gone away.

However I'm still experiencing a glitch and finally made a movie of it for NI support. And like the TS, outside of this issue I have nothing but positive things to say about my S4.

http://www.youtube.com/watch?v=ZVFXI9BGypk

I just wanted to put this out there to support the other people who are experiencing similar problems.
Keely Gallus
24.07.2011		you have to hot cue loops to turn them on from a different location, if that's what you're asking
Kecia Wnukowski
24.07.2011
-I'd like to be able to toggle the "loop active" button on the s4... I can turn loops off by pressing in the loop wheel, but I can't turn them on without the loop wheel placing a loop whenever I press it. Is there a setting where I can change this?
I'm not sure I understood, but if what your calling the 'loop wheel' is the right encoder, then the loop active button is the left one. If you want to activate a loop in advance press this one and not the loop size + set one. ?
Keely Gallus
24.07.2011		yeah my tracks get stuck, I never know how it starts and how it ends, I just start flailing and it all works eventually.
Ignacio Rutner
24.07.2011		I found that pressing and holding the LOAD button released the track on occasion. Still happens in 2.03 - not good
Valarie Brunot
17.07.2011		I got the software update and that fixed the problems, thanks for the help.
Ignacio Rutner
13.07.2011		I had it too only recently.
Neville Blackinton
12.07.2011		The tracks getting stuck is a relatively new issue that I believe came with TP2.0.3

I never experienced it prior, but have experienced it a few times since I upgraded.

It's random and it sucks!
Charline Dye
12.07.2011		Maybe recalibrate the jogs?
Valarie Brunot
12.07.2011		Anyone... no one has has experienced anything like this? Any help would be appreciated, thanks.

-Ryan

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