Reply to S4 Hardware issue USB port on S4

Had my S4 for almost 2 years which will be in April.
Praying to God that Native Instruments honor their warranty program.

Problem is when connecting a USB cable to the USB port on the S4, there is a loose connection. Its well known to NI and the issue is the Pins on the USB port is not stabilized.

now need to look for a back unit..... or just play off my MaC ... :/

wish me luck.