Reply to Jog wheels red/no jogfx

Just received my VCI/400 and I simply love it. Everything is working beautifully except my jogfx. When my deck is set to CUE or Loop the jog wheels are lit blue. When switched to JogFX they turn red. If I adjust the L and R Touch Sensors to the right I can get the jog wheel to activate, but when touched they just blink on and off red. Plus the 4 JogFx modes do not work. What can do to fix this problem?
Cheers,
bPollen