Reply to Failed Firmware update for MF3D now not detected by utility

Hello all! I'm new to the community s and the midi fighter world.

Finally just received my midi fighter 3D and it worked great right out of the box. But then I saw the info saying to download the utility and update the firmware. Found out that the utility doesn't work on osx 10.5.8 so I downloaded the windows version and hopped over to my girlfriends computer to update the firmware. Got the most recent mf_utility and then tried to update the firmware. it failed to download the HEX file and now my MF3D is pulsing on the top right hand button and is no longer recognized by the mf_utility. I'm not sure exactly what I did wrong but I'm certainly a little aggravated this happened. any help would be greatly appreciated!!!

tl;dr

just got MF3D. worked out of box. tried to update. hex download failed. now mf3d has pulsing light in top right hand corner and not detected by mf_utility. what do i do?