Reply to Potential Fraud for over 24 hours?

My order from the site has been a potential fraud for over 24 hours. It says one of the mods will have reviewed this within 24 hours or contacted me.

Ive left a support ticket, to which ive had no response and no emails either.

Sorry for putting this here but im started to become worried. Ive spend quite alot of money and i want my stuff