Reply to Serato Itch/ Novation Twitch Help

Hey guys,

I am using a Novation Twitch with the Itch software. I've been having a problem recently - if I have my crossfader set entirely on one deck, yet both decks are playing, I can hear both decks through my speakers (although the deck that I shouldn't hear is only coming out of one speaker). The volume of the unwanted deck is directly related to the volume at which I have my headphone volume set. Also, if I turn my headphone mix from cue to mix, the unwanted cue deck no longer plays over the right speaker. Basically, I am hearing my cue track out of my right speaker when I should not, or do not, want to be. Has anyone experienced this or have any idea how to fix it? Thanks a lot.

I am new to this community ; I apologize if this is not the right place to post this kind of question. Please redirect me if this is the case. Thanks!

- D