Reply to Traktor S4 vs VCI 400SE

So...

I've had my Traktor S4 for almost a year... I've loved it (when it worked), but I vow to NEVER buy Native Instruments hardware again due to their lack of tech support and buggy hardware...

My S4 caught the fader issue bug (if you don't know what I'm talking about.. ).

It started with just Deck A.. and then Deck B had a similar issue... so I resorted to just using C and D.. and now deck D has the same issue!!!

Native Instruments takes weeks to get back to your support tickets, and they usually don't resolve anything. (they wanted me to return my S4 for repair, so I did.. got it back 3 weeks later ((which resulted in me losing out in about 6 gigs)) and they said the S4 was not broken and not in need of repair).

ANYWAYS, rant over. I'm looking at the VCI 400SE... but I'm so used to the S4 that I may be dumb enough to consider purchasing a cheaper on sale S4 and risk another hardware fault.

So mainly Im curious if anyone has transitioned from the S4 to the VCI 400SE and found the transition seamless... or maybe even better. Thanks.

EDIT: Guys, I've tried practically everything.. trust me... it is not a mapping/calibration/software issue. It is strictly the shitty hardware issues that plague many NI products. Their software is great, but this makes me weary of buying a Maschine... in fear of the same hardware failures and terrible customer service.