Reply to Native Instruments Ranting...

Is it just me or does NI have some of the shittiest planning, management, and customer service out there?

I've used NI products for some time now, from Scratch Pro 1 with X1s through to having an S4 and a Maschine mk1. Moving to production I decided to buy the CRG over to K9U when it went on sale during Thanksgiving and it has left a REALLY foul taste in my mouth about the company as a whole.

While they make solid gear and great software, I've not run into such poor planning and lack of customer support (I'd call it poor but I have yet to even get a response from them) in quite a few years. To plan a 50% sale, and not realize that the demand for your product would skyrocket and allow it to run out of stock (currently placing backorders at 2 months out) suggests either that you are just about the stupidest company in existence...or, what I suspect is the truth: you just could give two shits about your customer once the money is in your pocket...

Just wondering some of your experiences and I guess venting...all I get on the NI FB page is trolls so maybe there's some hope to have a real discussion here...

btw: I ordered my copy on Dec 1st - 3 days into the sale, and with no warnings/out of stock notifications/etc present at the time I ordered - - - which at least now they have those up...I guess...