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Bad Customer Experience at a Club...Did I Do Something Wrong? Hey DJTT, I had a bit of a unique customer interaction that may have impacted me negatively. I'm wondering how you guys would have handled it, as I'm sure we've all had something similar happen at one time or another. I was booked to open an EDM Thursday at a new club in the downtown area. I got to the club and set up and was playing by about 10:15. I was playing a lot of electro and about halfway through the event planner came up and told me to go full power for a bit. I smashed the bejesus out of the place, perhaps a little more than I should have. At 11:15 I play a few trap tracks to get the transition smooth and set the mood for the next guy who is doing a trap set. We do the DJ transition shuffle smoothly, and I'm off the decks. I pack my stuff up into my backpack and go to the bar to get a beer. I got multiple compliments on my set and am chilling out watching the guy spin trap, when this REALLY drunk girl comes up to me. Here's where it gets interesting. She's going on incoherently about how awesome I was and how awesome what I do is, and how I'm going to be famous (I believe this was what she was saying, it was some broken-ass sentences mixed with slurring). This wasn't my first time DJing at a club by any means, so I have my standard protocol for dealings with drunk patrons. I nodded, smiled, and said thank you a bunch. When I tried to go up to the booth to ask the event planner something, she wouldn't let me go up there, saying something along the lines of "you're too good, don't talk with them." Again, this was the gist of what I believe she was trying to say. So finally I say, "I'm sorry, I have to go up there," and turn around to head up to the booth. At this point, Mrs. Jim Beam grabs the handle on top of my backpack and yanks it back towards her, throwing me back and knocking me backpack-first into a wall. HARD. I thought my laptop was done. I flip my shit, and ask her what the hell she's doing. I go get the bouncer and he escorts her out. I find out that the chick was one of the event owners friends, and it kinda put a bad vibe on an otherwise good evening . I'm afraid it turned off the event planner from booking me in the future. Did I do the right thing here, or should I have reacted differently? TL;DR: chick came up and almost broke my laptop, I got her kicked out. She was the promoter's friend, and I'm worried I won't get booked again | |
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