S4 Scratch Upgrade

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S4 Scratch Upgrade
Posted on: 03.06.2013 by Myron Dudkiewicz
Hey all, I have traktor pro 2 i'm trying to upgrade to scratch, i have a djm 900 and bought the s4 scratch upgrade kit but I cant get it to work. It comes back with

"You have tried to activate an update, upgrade or crossgrade, but your User Account does not contain the full product license that this update, upgrade or crossgrade license is based on. Possibly this full product license is assigned to another User Account that you may have created using a different e-mail address. Please contact the Native Instruments Registration Support and submit the serial number in question."

Any suggestions or did I just waste my money
Albertina Fay
07.06.2013
Originally Posted by SMP
well, that explains it.
Myron Dudkiewicz
07.06.2013
Mine looks like this Native-Instruments-Traktor-Kontrol-S4-Scratch-Upgrade-Kit.jpg
Albertina Fay
07.06.2013
Originally Posted by makar1
Didn't realise there was a 3rd version of the upgrade kit sorry. The newest version of the kit on the NI site is the full version of Scratch rather than an upgrade.
Based on what I see on NI's website, he should qualify. He has a Traktor Certified Mixer and a full version of TP2. Am I missing something?



Jeffrey Akinsanya
03.06.2013
Originally Posted by SMP
Ebay...
i presume not from a shop? contact the seller ask them to deregister the code with NI. takes 2/3 days
Myron Dudkiewicz
03.06.2013
Hey all, I have traktor pro 2 i'm trying to upgrade to scratch, i have a djm 900 and bought the s4 scratch upgrade kit but I cant get it to work. It comes back with

"You have tried to activate an update, upgrade or crossgrade, but your User Account does not contain the full product license that this update, upgrade or crossgrade license is based on. Possibly this full product license is assigned to another User Account that you may have created using a different e-mail address. Please contact the Native Instruments Registration Support and submit the serial number in question."

Any suggestions or did I just waste my money
Myron Dudkiewicz
07.06.2013
Like I said I just assumed all scratch upgrades were the same, my mistake
Albertina Fay
07.06.2013
Originally Posted by SMP
well, that explains it.
Myron Dudkiewicz
07.06.2013
Mine looks like this Native-Instruments-Traktor-Kontrol-S4-Scratch-Upgrade-Kit.jpg
Albertina Fay
07.06.2013
Originally Posted by makar1
Didn't realise there was a 3rd version of the upgrade kit sorry. The newest version of the kit on the NI site is the full version of Scratch rather than an upgrade.
Based on what I see on NI's website, he should qualify. He has a Traktor Certified Mixer and a full version of TP2. Am I missing something?



Alphonso Deitchman
07.06.2013
Didn't realise there was a 3rd version of the upgrade kit sorry. The newest version of the kit on the NI site is the full version of Scratch rather than an upgrade.
Myron Dudkiewicz
08.06.2013
Actually when i pick up the box it says right on the front "works only with traktor kontrol s4"

I should research next time maybe
Alphonso Deitchman
08.06.2013
On the front of the "S4 Upgrade Kit" it says "Also Upgrades Traktor Pro provided you own an Audio 4, 6, 8, 10, or Traktor Scratch Certified Mixer".

The DJM900 would of course fall under the last category so I'm not sure why it's not working. Maybe some incompatibility with the free Traktor Pro X1 edition?
Myron Dudkiewicz
08.06.2013
I have a djm 900, i just assumed the scratch upgrades were all the same
Yong Aptekar
08.06.2013
Of course the s4 upgrade won't work if you don't have an s4. That would be like getting an audi turbo upgrade when you only have a civic. You need the traktor scratch version, but will need a traktor sound card to use it.
Myron Dudkiewicz
08.06.2013
Ok just so no one else does what I did, the S4 scratch upgrade will not work if you do not have an S4 registered to your account. I guess I should have known that.

For an upgrade that is essentially just unlocking something already there this is proving to be a very difficult task
Yong Aptekar
03.06.2013
Did you try contacting NI?
Myron Dudkiewicz
03.06.2013
My account says I have this:
TRAKTOR PRO 2 for TRAKTOR KONTROL X1 HW
Alphonso Deitchman
03.06.2013
This does not look like a problem with deregistration. Is Traktor Pro 2 currently registered under the same NI account? (check your account on the website)
Jeffrey Akinsanya
03.06.2013
Originally Posted by SMP
Ebay...
i presume not from a shop? contact the seller ask them to deregister the code with NI. takes 2/3 days
Myron Dudkiewicz
03.06.2013
Ebay...
Jeffrey Akinsanya
03.06.2013
where did you buy it??

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