Reply to DDJ-SX broke down on me, what do i do now? (pioneer support in europe questions)

So it has come to this.
2 months after purchasing it, my ddj-sx is broken.
Nothing severe, but enought to deter me from mixing with it.
The cue buttons on the right deck (especially the 4 near the cue/play buttons) started behaving abnormally a couple of weeks ago, but i just thought it was a sw/fw problem. Turns out that tapping on the metallic faceplate above the cue button has the same result, that is, getting the track to play without having pressed the play button.

This makes cue juggling nearly impossible as it's unpredictable when the track will start (behaving like stutter play) or when it will just play for the time the button stays pressed.
I made a video about it here:


Now, this summer i had some big stuff planned for our duo, stuff that simply cannot be accomplished without the ddj (we have a hercules craptastic piece of plastic as second/fx controller), so my question is: How much time does it usually take for a pioneer certified shop (note, not pio official shop, just official reseller) to send the unit in for repairs and to have it back? I live in an eastern european country, so i'm looking for some european feedback here

Thank you very much!
P.