Reply to X1 USB Problem

Let's get down to brass tacks. I plugged in my X1 and now it won't install the driver and says that the USB device has malfunctioned and windows does not recognize it. All I get is the noise that it connects, then the "malfunction" message. The light momentarilly light up, then nothing. I have installed/reinstalled any and all drivers (x1). I have also gone in and uninstalled the USB device drivers from my control panel. I have restarted, rebooted and installed anything/everything. I've done everything but sacrifice a hipster to the pagen gods of mainstream. Should I try NI for help, or take it to a computer store or music repair shop (I have one near me that does midi repairs)??? I'm afraid I had a USB power surge and fried something...


P.S. I bought the X1 off of eBay and has worked up untill now.