Reply to ZipDJ Failure.

So I used ZipDJ.com all summer and loved it, until my external hard drive decided to get dropped by my fiance.
I lost about 75K tracks, but mostly was hurt because after dealing with customer service, no one on ZipDJ's end could tell me how to redownload the tracks I had already downloaded. Once you download one, the option to download again is removed (helpful when making sure not to download dups, but pain in the ass if you lose a track).

Anyone else have this issue? I cancelled my subscription because of this.