Reply to Issues and questions about Native Instruments Traktor Kontrol X1 MK2

Hello Everyone,

I'm hoping someone can help me since I've scoured the internet trying to find and answer without any luck.

I bought the Kontrol X1 MK2 today, I have a Mac Ver. 10.7.5. I've installed the Service center, Controller Editor, Device Updater, X1 Driver and Midipipe. When I plug in the Kontroller the lights ripple, and the shift key flashes for less than a second and then it seems to go dead completely.

Upon opening the Controller Editor the "Connect" button is grayed out, as if the device is not even connected. I've tried putting the Kontroller into Midi mode, uninstalling all the app and drivers (I even installed the X1 standard driver to see if that would work) and the service center, and reinstalled them. It obviously is not working with Serato Scratch Live either. My other mixers and devices work properly, so I don't believe it's a USB power issue.

When I open the Device Updater it recognizes when the Kontrol X1 MK2 is plugged in and when it's not. So I'm VERY confused to say the least.

I would appreciate any suggestions.

Thanks so much,
Nika